Solomon Capers
Douglasville,GA
Summary
To become a valued contributor on the ATL 125 OSM team Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
12
12
years of professional experience
Work History
AIC Red Coat Agent
Delta Air Lines
01.2019 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to maintain consistent service levels across all areas of responsibility.
- Ensured flight punctuality by coordinating closely with airline staff and prioritizing tasks effectively.
- Acted as a liaison between airline personnel and passengers, facilitating clear communication channels during challenging circumstances.
Lead Cargo Agent
Delta Global Services, DGS
08.2016 - 01.2019
- Strengthened collaboration between team members through regular feedback sessions and performance evaluations.
- Coordinated with airline partners for timely and accurate cargo handling, ensuring seamless operations.
- Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
Guest Experience Team Leader
Fox Theater Atlanta
01.2012 - 08.2016
- Participated in regular revenue management meetings, providing insights into guest experiences that informed pricing strategies and promotional offers.
- Collaborated with other departments to ensure seamless communication and coordination in addressing guest needs and requests.
- Implemented an efficient system for tracking guest preferences and special requests, allowing team members to personalize each stay and exceed expectations.
- Managed difficult situations with empathy and professionalism, resolving issues swiftly to maintain positive relationships with guests.
Education
Master of Arts - Business Administration
Argosy
Atlanta, GA05.2012
Bachelor of Arts - Audio Engineering
The Art Institute of Atlanta
Atlanta, GA06.2010
High School Diploma -
Stratford High School
Goose Creek, SC05.2006
Skills
- Strong Work Ethic
- Complaint Handling
- Professionalism and Poise
- Computer Skills
- Microsoft Office
- Administrative and Office Support
- Proven ability to lead teams, Identify and develop talent
- Staff education and training
Timeline
AIC Red Coat Agent
Delta Air Lines
01.2019 - Current
Lead Cargo Agent
Delta Global Services, DGS
08.2016 - 01.2019
Guest Experience Team Leader
Fox Theater Atlanta
01.2012 - 08.2016
Master of Arts - Business Administration
Argosy
Bachelor of Arts - Audio Engineering
The Art Institute of Atlanta
High School Diploma -
Stratford High School
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Kenyata RobertsKenyata Roberts
Lead Cabin Experience Agent at Delta Air Lines, IncLead Cabin Experience Agent at Delta Air Lines, Inc
LASHANTAE GREENLASHANTAE GREEN
Cargo Office Lead at Delta Air LinesCargo Office Lead at Delta Air Lines