Solomon Davis
Temple Terrace,FL
Summary
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Technician
Patterson Dental
Tampa, FL
12.2022 - 02.2025
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Service Technician
Henry Schein Dental
07.2020 - 11.2022
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
Operations Manager
Sol Davis Printing
05.1999 - 06.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
Marketing
Morehouse College
Atlanta, GA06-1998
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Flexible and adaptable
- Quality assurance
- System installation
Accomplishments
- Achieved 5-star rating by completing service and installations with accuracy and efficiency.
- Only technician in Patterson history to lead the region in all 3 performance metrics (One Call Resolution, Same Day Confirmation, and Billed Hours Per Day)
Certification
Adec Certification
DCI Certification
Planmeca Certification
RamVac Certification
Dentsply Sirona Certification
Timeline
Service Technician
Patterson Dental
12.2022 - 02.2025
Service Technician
Henry Schein Dental
07.2020 - 11.2022
Operations Manager
Sol Davis Printing
05.1999 - 06.2020
Marketing
Morehouse College
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