Solomon Fiseha
Houston,TX
Summary
Dedicated and compassionate refugee shelter supervisor with a proven track record of providing effective leadership and support in diverse and challenging environments. Experienced in managing shelter operations, guiding multi-disciplinary teams, and fostering a safe and inclusive space for vulnerable populations. Proficient in cultural sensitivity, crisis management, and trauma-informed care, ensuring residents receive the holistic support they need. Adept communicator and problem-solver, committed to empowering both staff and residents to achieve their fullest potential. Seeking to leverage my expertise to continue making a positive impact on the lives of refugees in need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shelter Supervisor Staff
Jogan Health
10.2022 - 04.2023
- Reported about day-to-day operations using ICS Form 213 to managerial staff
- Performed day-to-day administrative duties including maintaining client intakes and assisting other staff with paperwork
- Effectively de-escalated, diffused, and monitored overall shelter environment for safety
- Ensured residents receive the necessary degree of support to facilitate transition to shelter
- Respond to emergencies and crises in the shelter, ensuring the safety and well-being of residents and staff, and implementing emergency protocols.
- Provide guidance, support, and supervision to shelter support staff, ensuring they effectively carry out their responsibilities in assisting refugee residents.
Hurricane Relief Worker
Endeavors
09.2022 - 09.2022
- Responded to Hurricane Ian crisis and provided immediate emergency services to individuals and families
- Coordinated disaster response and crisis management activities such as assisting with opening public shelters for those in need
- Responded to inquiries from individuals and families in the shelter in a prompt and professional manner
- Identified emergency-related needs for disaster relief planning and coordination
- Provided a supportive system for individuals and families experiencing distress in public shelter environments
Youth Care Worker/Unit Leader
Krucial Staffing
12.2021 - 03.2022
- Monitored youth to ensure youth safety in a highly COVID-positive environment
- Resolved problems and conflicts in a diplomatic and tactful manner
- Served as a role model to youth while providing guidance and tending to their basic needs
- Train and mentor youth care workers, equipping them with the skills and knowledge needed to effectively support and engage with refugee youths
Front Desk Supervisor
Hilton Hotel
05.2019 - 10.2021
- Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
- Monitored guest emails and email inquiries, including assisting current and future local travel arrangements
- Managed and resolved guest issues and complaints in a timely manner
- Supervised hotel staff, including housekeeping, front desk, and maintenance teams
- Monitored and ordered supplies, ensuring stock levels are maintained
Education
Associate of Science - Mechanical Engineering Technology
University of Houston
Houston, TX2024
Associate of Arts - Finance
Houston Community College
Houston, TX05.2023
Diploma - undefined
Lee High School
Houston, TX2016
Skills
- Conflict resolution and decision making
- Microsoft Word, PowerPoint, and Excel
- Problem-solving under pressure
- Project Management
- Speak English, Amharic, Tigrinya and Spanish
- Promoting ethical behavior
Certification
CPR and First Aid certified, 2021
Federal Emergency Management Agency (FEMA) certified- Emergency Management Institute, 2021
Certifications
FEMA -IS00010 IS0230 IS00323 ISC300
IS00026 IS00235 IS00366 ISC400
IS00027 IS00319 IS00405
IS00100 IS00320 IS00700
IS00120 IS00320 IS-00703
IS00200 IS00322 IS00800
Red Cross:
Mass Care
Everyone is welcome
Basic Food Safety
Psychological First Aid
Disaster Health Service Fundamentals 1
Disaster Health Service Fundamentals 2
Disaster Cycle Service
Shelter Resident Transition
Shelter Fundamentals v2
Shelter Supervisor 1
Shelter Supervisor 2
Feeding Fundamentals 1
Feeding Fundamentals 2
Timeline
Shelter Supervisor Staff
Jogan Health
10.2022 - 04.2023
Hurricane Relief Worker
Endeavors
09.2022 - 09.2022
Youth Care Worker/Unit Leader
Krucial Staffing
12.2021 - 03.2022
Front Desk Supervisor
Hilton Hotel
05.2019 - 10.2021
Associate of Science - Mechanical Engineering Technology
University of Houston
Associate of Arts - Finance
Houston Community College
Diploma - undefined
Lee High School
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