Solomon Ohene-Akonnor
Laurel,MD
Summary
Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Looking to help a top-level hotel reach even further success through a Concierge position. Also a safety-conscious Security Guard with excellent communication skills and a good eye for detail. Physically dexterous with the ability to monitor premises through advanced Security cameras. Adept at handling and resolving conflicts in a professional manner. Over 1 year of experience working as a Security Guard in Silver Spring, MD.
Overview
8
8
years of professional experience
Work History
Sales Consultant
Sheehy Toyota
06.2020 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Security Guard
Prowl
06.2016 - 04.2020
- Used initiative and independent judgment within established guidelines when responding to security situations.
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
- Triaged problems quickly, providing precise and clear information while working under minimum supervision.
- Operated detecting devices to screen individuals.
- Answered alarms and investigated disturbances.
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
- Handled both common and crisis situations in a calm and efficient manner.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
Sales Consultant
Town Sports International Inc
03.2015 - 04.2016
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Provided pricing information to customers regarding specific products and services.
- Processed credit and debit card payments to complete the purchasing experience.
- Identified prospects' needs and developed appropriate responses along with information on products and services that would be suitable.
- Maintained and organized a customer database of over 600 members.
- Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2015.
- Identified and analyzed key competitors and related services.
- Consistently hit and exceeded sales goals by 35%.
Education
High School Diploma -
Paint Branch High School
Burtonsville, MD2012
Skills
- Telephone etiquette
- Marketing
- Vendor interaction
- Reservations management
- Travel arrangements
- Interpersonal communications
- Team supervision
- Quality assurance
- Guest satisfaction specialist
- External servicing
- Issue resolution
- Office and staff streamlining
- Customer service
- Networking
- Sales
- Service-oriented
- Front desk experience
- Team oversight
- Team building
Timeline
Sales Consultant
Sheehy Toyota
06.2020 - Current
Security Guard
Prowl
06.2016 - 04.2020
Sales Consultant
Town Sports International Inc
03.2015 - 04.2016
High School Diploma -
Paint Branch High School
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