Summary
Overview
Work History
Education
Skills
Timeline
Generic

Solomon Osuala

Katy

Summary

Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Repair Service Agent

Geek Squad - Best Buy
04.2022 - Current
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigate and resolve customer inquiries and complaints quickly.
  • Maintain up-to-date knowledge of product and service changes.
  • Diagnose, order and make installations for product repairs.
  • Contact customers with quotes for repairs and answer questions regarding cost, product installation and operation.
  • Complete routine functionality and quality testing on all products.
  • Partner with colleagues and leaders to manage work-in-process (WIP) repair.
  • Flex to other different departments to help out in diagnosis and repair of products.
  • Train new triage service agents on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.

Triage Service Agent

Geek Squad - Best Buy
01.2021 - 04.2022
  • Documented problems and corrective actions to maintain records.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Crossed trained in different service departments to gain Knowledge on diagnosis and repair of products.
  • Completed serial and model verification as well as basic functionality testing to assist repair agents.
  • Completed basic parts replacements.
  • Diagnosed and ordered replacements parts for products.
  • Completed final cleaning, unit preparation and verified that repaired units are ready to be shipped.

General Warehouse Worker

Best Buy
08.2020 - 12.2020
  • Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Received and processed warehouse orders using handheld scanner.
  • Quickly prepared orders for delivery by picking from shelves, packing in boxes and attaching shipping labels.
  • Used pallet jacks and forklifts to load and unload freight from flatbed trailers.
  • Operated forklift trucks and other vehicles to transport and stack warehouse goods.
  • Assisted warehouse lead with inventory controls by following quality standards, resulting in smooth audits.
  • Continually trained and coached new employees to increase production.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Order Selector

HEB Warehouse
04.2020 - 08.2020
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Checked inventory and selected products from specific locations based upon availability.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Verified product quantity and quality to determine accuracy of orders and reduce errors.
  • Inspected machinery and equipment to determine functionality and performance.
  • Picked and packed order items.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept work areas neat, clean and free from debris.
  • Safely and securely loaded items to prevent damage during transport.

Supervisor Grocery Store

Southwest Farmers Market
02.2019 - 04.2020
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Mentored new sales associates to contribute to store's positive culture.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.

Grocery Store Cashier

Southwest Farmers Market
09.2017 - 01.2019
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Operated cash register to accurately process and record customer payments.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

Associate of Science - Nursing

Houston Community College
Houston, TX
12.2024

Bachelor of Science - Microbiology

Imo State University
Imo State, Nigeria
08.2015

GED -

Mayflower Senior Secondary School
Ogun State, Nigeria
09.2011

Skills

  • Order and Refund Processing
  • Repair Services
  • Customer Satisfaction
  • Trained in Salesforce
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Identifying Problems
  • Microsoft office
  • Packaging
  • First-Tier Technical Support
  • Pallet jack
  • Forklift

Timeline

Repair Service Agent

Geek Squad - Best Buy
04.2022 - Current

Triage Service Agent

Geek Squad - Best Buy
01.2021 - 04.2022

General Warehouse Worker

Best Buy
08.2020 - 12.2020

Order Selector

HEB Warehouse
04.2020 - 08.2020

Supervisor Grocery Store

Southwest Farmers Market
02.2019 - 04.2020

Grocery Store Cashier

Southwest Farmers Market
09.2017 - 01.2019

Associate of Science - Nursing

Houston Community College

Bachelor of Science - Microbiology

Imo State University

GED -

Mayflower Senior Secondary School

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Solomon Osuala