Summary
Overview
Work History
Education
Skills
Certification
Photography & videography
Timeline
Generic

Solomon Robinson

Wichita,Kansas

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Best Buy
07.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs. Built customer loyalty and retention by delivering excellent shopping experiences.

Associate

Green Lantern Car Wash
10.2021 - 07.2023
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Utilized customer feedback to improve product offerings.

Front of House Assistant

Chick-fil-A
07.2021 - 10.2021
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.

Education

Certificate - IT Essentials TC

WSU Tech
3821 E Harry St, Wichita, KS 67218
08.2023

High School Diploma -

Penn Foster Career School
Scranton, PA
11.2021

Skills

  • Order Processing
  • Money Handling
  • Customer Service
  • Teamwork and Collaboration
  • Customer Assistance
  • Point of Sale Operation
  • Transaction Processing
  • Self-Checkout Assistance
  • Flexible Schedule
  • Teamwork

Certification

  • Certified from WSU Tech in, IT Essentials

Photography & videography

I am free lance photographer & videographer based here in wichita. I have a strong passion towards my work. I take videos and pictures of almost everything and anything. My main focus is automotive based in photography. I use Lightroom and Premiere pro to edit videos and pictures.

Timeline

Retail Sales Associate

Best Buy
07.2023 - Current

Associate

Green Lantern Car Wash
10.2021 - 07.2023

Front of House Assistant

Chick-fil-A
07.2021 - 10.2021

Certificate - IT Essentials TC

WSU Tech

High School Diploma -

Penn Foster Career School

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Solomon Robinson