Solow Williams
Burlington,NC
Summary
Compassionate Case Manager with substantial background in mental health and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Case Manager
Danville-Pittsylvania Community Services
Dansville, VA
03.2018 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Collaborated with other service providers to ensure continuity of care for clients.
- Educated clients about mental health conditions, medications and self-care techniques.
- Monitored client progress through regular follow-up contacts.
- Provided referrals to appropriate health care providers or other community resources.
- Counseled clients on available resources within the community that could help meet their needs.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Maintained up-to-date case records with case activity status.
- Maintained confidentiality and adhered to professional ethics and standards.
Program Manager
OE Enterprises
Hillsborough, NC
08.2009 - 02.2018
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Ensured compliance with health and safety regulations within the department.
- Directed and supervised team of 6 employees in daily operations.
Education
Master of Arts - Executive Leadership: Counseling
Liberty University
Lynchburg, VA08-2018
Bachelor of Arts - Psychology
North Carolina Central University
Durham, NC05-1999
Skills
- Records management
- Organization and multitasking
- Home visits and inspections
- HIPAA compliance
- Case documentation
- Problem-solving
- Active listening
- Case management
- Staff management
Affiliations
- Eastern Star Member
- Boy Scout Leader
Certification
- CPR
- Therapeutic Options
- Computer Skills
Timeline
Case Manager
Danville-Pittsylvania Community Services
03.2018 - Current
Program Manager
OE Enterprises
08.2009 - 02.2018
- CPR
- Therapeutic Options
- Computer Skills
Master of Arts - Executive Leadership: Counseling
Liberty University
Bachelor of Arts - Psychology
North Carolina Central University
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