Somar Issi
For The People LLC
Yucaipa,USA
1
Language
1
Certification
20
years of professional experience
Customer Service Manager leading customer orders, wholesale client support, and warehouse coordination across four brands. Manages invoicing for sales above $15K, tracks order status, and keeps replacement shipments moving quickly. Strengthens daily operations through direct communication with staff, the owner, and inventory teams.
Work History
Customer Service Manager (CSM)
2 Years 10 Months- Managed customer service operations for 4 brands, enhancing customer satisfaction across all accounts
- Managing all 4 brands and ensuring everything is running smoothly
- Tracking all customer orders and keeping them updated
- Ensured timely dispatch of replacement orders by coordinating with warehouse employees
- Developed and maintained strong relationships with wholesale clients to foster loyalty and repeat business
- Ensuring warehouse employees are getting replacement orders out quickly
- Ordering warehouse inventory
- Communicating with staff and owner on a daily basis
- Team meetings
Store Manager
3 Months- Temporary manager seasonal job
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and developed team members to enhance product knowledge and sales techniques.
- Implemented inventory management strategies to reduce stock discrepancies and improve turnover rates.
Jewelry Designer
1 Year 5 MonthsRetail Supervisor/Manager
4 Years 11 Months- Instructed staff on how to handle difficult and complicated sales.
- Executed daily operations of Customer Service, Stockroom, and Merchandising.
- Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as advertised.
- Trained and managed a team of 20 in Stock duties and achieved significant improvements in their productivity.
- Established and implemented policies, goals, objectives, and procedures for their department.
- Successfully handled tough situations with customers
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Structured and maintained a presentable store.
- Hired, trained, and evaluated personnel in sales and marketing establishments, promoting and terminated associates when appropriate
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.
- Assigned employees to specific duties.
- Planned budgets and authorized payments and merchandise returns.
- Enforced safety, health, and security rules.
Bakery Clerk/ Deli Clerk
11 MonthsSales Associate
5 MonthsEducation
Associates - Criminal Justice
Trade school
High school diploma or GED
Skills
Inventory management
Merchandising
Budget management
Store opening procedures
Store closing procedures
Retail operations management
Loss prevention
Planograms
Merchandise allocation
Customer service
Sales
Team leadership
Staff scheduling
Training & development
Sales forecasting
Workforce planning
Visual merchandising standards
Certification
Driver's License
Languages
Bilingual
Timeline
Customer Service Manager (CSM)
For The People LLC
08.2023 - 06.2026Read More
Store Manager
Go Calendars Games and Toys
11.2018 - 02.2019Read More
Jewelry Designer
JCPenney
11.2016 - 04.2018Read More
Retail Supervisor/Manager
Ross Stores Inc
06.2010 - 05.2015Read More
Bakery Clerk/ Deli Clerk
Vons
10.2007 - 09.2008Read More
Sales Associate
Fossil Inc
01.2006 - 06.2006Read More
High school diploma or GED
Read More
Trade school
Read More
Everest College
Associates from Criminal Justice
Read More