Summary
Overview
Work History
Education
Skills
Timeline
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Somaya Mason

Duluth,GA

Summary

Committed and hardworking sales associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

2
2
years of professional experience

Work History

Buyer/Retail Sales Associate Cashier

Kid 2 Kid
02.2023 - Current
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled high volume transactions during peak periods without compromising service quality or accuracy.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Operated POS terminals and cash drawer balancing.
  • Assisted customers by answering questions and fulfilling requests.
  • Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Built rapport with customers through active listening skills, leading to strong relationships and return visits.

Grocery Bagger

Kroger
11.2022 - 01.2023
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
  • Improved customer satisfaction by providing efficient and friendly bagging services.
  • Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.

Sales Associate

Rue 21
05.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Duluth High School
Duluth, GA
05.2024

Skills

  • Purchase Order Management
  • Relationship Building
  • Multi-tasking strength
  • Quick Learner
  • Patience and Empathy
  • Cash Handling Accuracy
  • Goal-oriented mindset
  • Dependability

Timeline

Buyer/Retail Sales Associate Cashier

Kid 2 Kid
02.2023 - Current

Grocery Bagger

Kroger
11.2022 - 01.2023

Sales Associate

Rue 21
05.2022 - 11.2022

High School Diploma -

Duluth High School

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Somaya Mason