Professional leader with strong background in overseeing production processes and team management. Skilled in optimizing workflow, ensuring quality standards, and maintaining safety protocols. Known for fostering collaboration and driving results, adaptable to changing demands, and reliable in high-pressure situations. Proficient in problem-solving, training staff, and handling money
Overview
15
15
years of professional experience
1
1
Certification
Work History
Special Education Teacher Assistant
SESI Schools
Denton, MD
01.2021 - 09.2024
Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
Maintained detailed records of student's progress, attendance, behaviors, as well as effective communication between teachers, parents, all stakeholders involved in the educational process.
Improved student behavior and engagement in classrooms through consistent enforcement of rules and positive reinforcement strategies.
Utilized assistive technology tools to help students access curriculum materials more effectively.
DSP (Direct Support Professional)
Delaware Mentor Network
03.2019 - 10.2019
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Lead Customer Service Associate
ROYALFARMS
Seaford, DE
05.2016 - 05.2019
Conducted regular performance reviews, identifying areas for growth and providing constructive feedback to colleagues.
Delivered comprehensive product knowledge training sessions to peers, elevating collective expertise levels.
Facilitated open communication between team members and management, fostering positive work environment built on trust and transparency.
Champion adaption of new technologies and tools, driven to increase productivity within the team.
Established rapport with clients by actively listening to their needs and personalizing interactions.
Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Line Supervisor
Grill Works
Dover, DE (Delaware State University)
11.2012 - 03.2016
Enhanced production efficiency by streamlining assembly line processes and implementing new strategies.
Maintained a safe work environment by enforcing strict adherence to safety protocols and guidelines.
Actively participated in continuous improvement initiatives identifying areas of opportunity and implementing innovative solutions to drive efficiency.
Maintained a clean and organized work area, adhering to company standards for safety and professionalism.
Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Managed team of 12 production associates, overseeing productive production processes and meeting all deadlines.
Supervisor
Popeyes
Dover,DE
07.2009 - 08.2012
Oversaw daily operations of the restaurants, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
Education
High school diploma or GED -
Skills
Supervising experience
Training & development
Communication skills
Learning difficulties experience
Personal care support
Training and mentoring
Schedule development
Financial record keeping
Cash handling expertise
Complaint resolution
Data accuracy
Certification
Early Childhood Teacher Certification, 01/01/19, Present
CPR Certification, 02/01/22, 02/01/22
First Aid Certification, 02/01/22, 02/01/22
Child Development Associate Certification, 04/01/22, 04/01/24
Food Handler Certification
Educator License with Stipulations
Professional Educator License
AED Certification, 02/01/22, 02/01/24
CNA
Driver's License
Special Education Certification
HACCP Certification
Additional Information
CPR, Llam Meds Certified, PPD shots
Assessments
Building relationships for childcare providers, Proficient, 08/01/20
Building positive and productive relationships with families of children ages 0-3, Proficient
Special Education Assistant & Substitute Teacher at MT. DIABLO UNIFIED SCHOOL DISTRICTSpecial Education Assistant & Substitute Teacher at MT. DIABLO UNIFIED SCHOOL DISTRICT