Somen Gilani
4230 Fairway Drive APT 9110, Carrollton,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Store Manager
Metro by T-Mobile (7031 Lake June Rd Ste 103)
Dallas, TX
07.2024 - Current
- Lead and manage store operations, provided a smooth and effective operation to achieve sales and customer support goals.
- Mentor sales associates to improve customer service and product expertise, Managed inventory to maintain stock levels to increase the products for maximum sales.
- Resolve queries from clients with competency to maintain engagement and satisfaction, conduct marketing campaigns to increase visitor count and grow sales.
- Analyze sales reports to encourage improvements, monitored cash flow and implemented accurate daily transactions.
- Achieve monthly sales targets on a regular schedule with strategically engaging customers and supervising workers.
Store Manager
Metro by T-Mobile
Dallas, Texas
08.2021 - 08.2024
- Achieve and beat out monthly sales targets by utilising effective staff management and innovative customer engagement strategies
- Create a positive work environment that encourages teamwork and supports staff development to improve overall store growth.
- Ensured compliance with company policies and safety standards and kept the store environment clean and organized.
- Collaborated with district managers to implement new projects targeted at improved efficiency and store performance.
Store Representative
Metro by T-Mobile
Dallas, Texas
02.2021 - 07.2021
- Supervised the sales staff, provided effective mentoring and instruction, and developed plans to exceed sales goals.
- Effectively tracked sales, inventory, and costs, used data analysis to identify areas for improvement and cost reduction
- Managed staff scheduling, inventory control, customer service, and the execution of sales strategies to increase customers Income in a substant retell business
- Managed staff scheduling, inventory control, customer service, and the execution of sales strategies to increase customers Income in a substant retell business
- Maintained accurate records of all sales, purchases, and outlays simultaneously applying Network Administrator.
Education
Master of Science - Masters Degree in Information Technology
University of The Cumberlands
12-2023
BBA - Bachelor's Degree in Business Managment
RTM University, Nagpur (India), India
06-2020
Skills
- Project Management
- Business Manager
- Management Accountant
- Supply Chain Professional
LEADERSHIP & EXTRACURRICULAR
- Worked as a volunteer mentor for high school kids with an interest in entrepreneurship & Business
- Created and Executed strategic plans to expand into markets and increase the rate
- Development and executions of out a marketing initiative that increased customers acquisition by %88
- Supervised a group to exceed Quarterly sales goals and awarded recognition for exceptional work
Timeline
Store Manager
Metro by T-Mobile (7031 Lake June Rd Ste 103)
07.2024 - Current
Store Manager
Metro by T-Mobile
08.2021 - 08.2024
Store Representative
Metro by T-Mobile
02.2021 - 07.2021
Master of Science - Masters Degree in Information Technology
University of The Cumberlands
BBA - Bachelor's Degree in Business Managment
RTM University, Nagpur (India), India
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