Somera Khan
San Pedro,CA
Summary
Friendly and reliable customer service professional with 10+ years of experience assisting customers in fast-paced environments including retail, hospitality, and financial services. Known for patience, clear communication, and staying calm under pressure. Passionate about creating a positive experience for every customer and excited to represent United Airlines with professionalism and care.
Overview
2026
2026
years of professional experience
Work History
Customer Service Associate
The Home Depot
02.2023 - Current
- Assist customers with purchases, returns, and product questions while providing friendly and professional service
- Resolve issues calmly and effectively, including complaints and complex transactions
- Operate POS systems and handle cash, credit, and refunds accurately
- Communicate clearly with customers and team members in a high-volume environment
- Recognized for reliability, teamwork, and positive attitude
Baker
King's Hawaiian Bakery
2020 - 2023
- Prepared bakery products following strict quality, safety, and cleanliness standards
- Worked as part of a coordinated team to meet high-volume production needs
- Maintained organized workstations and followed company procedures
- Collaborated with team members to meet production schedules efficiently.
- Assisted in inventory management for baking ingredients and supplies.
- Trained new staff on baking techniques and operational procedures.
Career Break - Family Caregiver (Maternity Leave)
IHSS
2017 - 2020
- Took planned time away from the workforce to care for newborn and family needs.
Customer Service Representative
ICE Currency Exchange
2015 - 2017
- Assisted domestic and international travelers with currency exchange services
- Handled large cash transactions with accuracy and attention to detail
- Verified identification and followed security and compliance procedures
- Provided clear information to customers from diverse backgrounds
- Balanced tills and completed financial records daily
Server
Pechanga Resort & Casino
2013 - 2015
- Provided attentive and professional guest service in a fast-paced environment
- Accurately handled orders, payments, and customer requests
- Built positive relationships with guests and team members
- Provided exceptional customer service in a high-volume dining environment.
Education
High School Graduate -
North High School
Torrance, CA01-2013
Skills
- Customer relationship management
- Point-of-sale (POS) systems
- Cash handling & payment processing
- Return & refund processing
- Conflict resolution & de-escalation
- Multitasking in fast-paced environments
- Attention to detail & accuracy
- Team collaboration & communication
- ID verification & compliance awareness
- Reliability, professionalism & strong work ethic
Earlier Experience
- Manager, Baskin Robbins
- Manager, Chicken Now
Key Highlights
- 10+ years of customer service experience in retail, hospitality, and financial services
- Calm, friendly communicator who builds positive relationships with customers and teammates
- Experienced handling cash, POS systems, refunds, and sensitive transactions with accuracy
- Strong problem-solver who remains patient and professional in stressful situations
- Reliable and flexible - comfortable working shifts, weekends, and holidays
- Proven ability to multitask and assist high volumes of customers in busy environments
- Dependable team player with a positive attitude and strong work ethic
Timeline
Customer Service Associate
The Home Depot
02.2023 - Current
Baker
King's Hawaiian Bakery
2020 - 2023
Career Break - Family Caregiver (Maternity Leave)
IHSS
2017 - 2020
Customer Service Representative
ICE Currency Exchange
2015 - 2017
Server
Pechanga Resort & Casino
2013 - 2015
High School Graduate -
North High School