Somjai Maner
Orlando,FL
Overview
23
23
years of professional experience
Work History
Customer Service Manager
McDonald's Restaurant
Orange, FL
06.2015 - 05.2025
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
Customer Service
Humana
Tampa, FL
06.2002 - 07.2008
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
- Answered incoming calls and provided customer service.
- Resolved customer service issues promptly and courteously.
- Developed training materials for customer service representatives.
- Monitored customer service standards across the organization.
- Handled escalated customer service matters professionally.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Education
High School Diploma -
Central High School
Brooksville06-1996
Some College (No Degree) - Managment
Pasco Hernando Cumminity College
Brooksville, FLSkills
- Data analysis
- Staff performance monitoring
- Customer service
- Issue resolution
- Complaint investigation
- Returns processing
- Conflict resolution
- Customer relationship management
Timeline
Customer Service Manager
McDonald's Restaurant
06.2015 - 05.2025
Customer Service
Humana
06.2002 - 07.2008
High School Diploma -
Central High School
Some College (No Degree) - Managment
Pasco Hernando Cumminity College