Sommer Cleveland
Montgomery,TX
Summary
Enthusiastic and dedicated individual eager to kickstart a career as a Universal Banker at Hancock Whitney. Possessing a strong work ethic, quick learning ability, and a passion for delivering exceptional customer service. While lacking direct banking experience, I bring a fresh perspective, adaptability, and a commitment to mastering the skills necessary for a successful career in financial services. Excited about the opportunity to contribute to Hancock Whitney’s team and grow within the dynamic banking industry.
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Kroger
Montgomery, TX
06.2019 - Current
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Counted and balanced cash drawer at the beginning and end of shift.
- Kept work area neat and organized at all times.
- Trained new employees in policies and procedures.
- Provided receipts to customers.
- Calculated and counted change quickly.
Restaurant Hostess
Pizza Shack
Montgomery, TX
04.2023 - 02.2024
- Answered inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
Education
High School Diploma -
Montgomery High School
Montgomery, TX05-2020
Skills
- Cash Handling
- Cash Register Operation
- Opening and Closing Duties
- Team Player
- Sales Expertise
- POS System Operation
- Friendly and Outgoing
- Exceptional Customer Service
- New Hire Training
- Positive and Professional
- Speedy and Efficient
Timeline
Restaurant Hostess
Pizza Shack
04.2023 - 02.2024
Starbucks Barista
Kroger
06.2019 - Current
High School Diploma -
Montgomery High School
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