Sommer Crabtree
Orange,VA
Summary
Energetic server with solid background in foodservice. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, satisfaction and promote long-term loyalty. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Greets guests with a smile and committed to enhancing customer satisfaction.
Overview
8
8
years of professional experience
Work History
Server
The Cove @ LKA
Mineral, VA
08.2023 - 08.2024
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
Sonics Drive In
Manassas, VA
09.2019 - 06.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Followed health code regulations when handling food items safely.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Provided quality customer service with a friendly attitude.
Server
Great America Buffet
Manassas, VA
05.2019 - 10.2019
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Golden Corral Buffet and Grill
Manassas, VA
03.2016 - 05.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
High School Diploma -
Skyline High School
Front Royal, VA06-2013
Skills
- Guest Engagement
- Safe Food Handling
- Positive and professional
- Point of Sale (POS) system operations
- Professional Appearance
- Exceptional customer service
- Strong Work Ethic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
The Cove @ LKA
08.2023 - 08.2024
Cashier
Sonics Drive In
09.2019 - 06.2020
Server
Great America Buffet
05.2019 - 10.2019
Cashier
Golden Corral Buffet and Grill
03.2016 - 05.2016
High School Diploma -
Skyline High School