Sommer Dykstra
Pleasant Grove,UT
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
Work History
Operations Manager
DōTERRA International
, South Africa
01.2020 - Current
- Manage operations: Transport of shipments, align inventory quantities with Ops planner, consistent communication with 3PL to ensure smooth order fulfillment, etc
- Ensure Product Coordinator efforts are aligned with market goals
- Manage all new product launches from beginning of the product request through the launch on the virtual office
- Coordinate all promotional plans with the marketing team, warehouse staff, will call, etc
- Receiving feedback from leadership and the field to ensure our goals align
- Identifying IT errors or improvements and coordinating with IT to ensure necessary developments are completed
- Supporting Member Services with any and all updates regarding, Promotions, Shipping Concerns, ect
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
International Project Manager
09.2018 - 12.2020
- Focus Team Leads on coaching, mentoring, monitoring, and developing their team members
- Find solutions to provide better customer service
- Communicate with Wellness advocates to resolve concerns
- Handling escalated situations
- Managing all International market projects: Europe, Australia, New Zealand, Philippines, Brazil, etc
- DōTERRA
International Manager
03.2018 - 09.2018
- Call monitor agents and provide one-on-one feedback v
- Find solutions to provide better customer service
- Being available for member service agents for support and assistance
- Handling escalated situations
- Communicating with International Corporate offices to maintain updated information
- Strategic conference calls with Marketing and Shipping warehouses for problem solving
- Frequent communication with market General Manager dōTERRA
Team Lead
09.2017 - 03.2018
- Call monitor agents and provide one-on-one feedback
- Find solutions to provide better customer service
- Being available for member service agents for support and assistance
- Create and review action plans for improvement with agents
Education
Associate of Science Degree -
Dixie State University
2014
School - undefined
Bridger High School
2010
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Planning and Coordination
- Organization and Time Management
- MS Office
- Multitasking Abilities
- Attention to Detail
- Data Entry
Timeline
Operations Manager
DōTERRA International
01.2020 - Current
International Project Manager
09.2018 - 12.2020
International Manager
03.2018 - 09.2018
Team Lead
09.2017 - 03.2018
Associate of Science Degree -
Dixie State University
School - undefined
Bridger High School
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