Sommer Pagel
Wentzville,MO
Summary
Results-driven Sales Professional with expertise in sales strategy, project coordination, and customer relationship management. Skilled in optimizing stock control and driving revenue growth through data analysis and tailored solutions. Effective communicator and negotiator, dedicated to identifying customer needs and closing deals. Strong collaborator committed to achieving targets and enhancing operational efficiency.
Overview
32
32
years of professional experience
Work History
Commercial Coordinator
SRS Building Products
Saint Louis, Missouri
08.2025 - Current
- Managed inventory levels to optimize stock control and minimize shortages, ensuring product availability.
- Coordinated project timelines and resources to streamline product deliveries and meet deadlines.
- Facilitated communication between suppliers and internal teams to improve operational efficiency.
- Collaborated with sales teams to ensure product availability meets customer demands.
- Maintained accurate records of order processing and shipment tracking.
- Compiled project documentation and submittal packages for stakeholder review.
- Monitored shipping schedules to guarantee timely delivery of goods.
- Processed customer payments in compliance with company policies.
Territory Manager
SRS Building Products
Saint Peters, MO
01.2022 - 08.2025
- Developed and executed sales strategies that drove revenue growth in assigned territory.
- Devised territory sales plans to exceed revenue and market penetration goals.
- Established and nurtured relationships with key customers, vendors, and distributors, resulting in increased market share.
- Maintained direct contact with all assigned accounts while fostering new relationships.
- Analyzed sales data to identify trends and growth opportunities.
- Provided training and support on product knowledge, sales techniques, and customer service best practices.
- Resolved customer complaints promptly and professionally, ensuring high satisfaction levels.
- Coordinated trade shows and promotional events that effectively enhanced brand visibility and engagement.
Inside Sales Representative
SRS Building Products
Saint Peters , MO
05.2021 - 01.2022
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Developed relationships with customers to understand their needs and preferences.
- Cultivated customer relationships to enhance loyalty and support revenue growth.
- Delivered superior customer support to improve account retention rate.
- Managed customer inquiries and provided product information effectively.
- Utilized CRM software to track leads and maintain customer records accurately.
- Collaborated with team members to streamline sales processes, resulting in improved efficiency.
- Assisted in creating sales strategies to promote new products effectively.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Coordinated with logistics to ensure timely order fulfillment for clients.
- Participated in training sessions to improve sales techniques and product knowledge.
- Consulted with customers to aid selection and purchase of products that met needs.
Inside Sales Representative
Arrowhead Building Supply
Saint Peters , MO
07.2016 - 05.2021
- Generated sales through targeted outbound calling and effective lead follow-up strategies.
- Cultivated strong customer relationships to increase repeat business and drive revenue growth.
- Developed relationships with customers to understand their needs and preferences.
- Contacted new and existing customers to discuss product and service solutions.
- Consulted with customers to aid selection and purchase of products that met needs.
- Managed customer inquiries and provided product information effectively.
- Delivered superior customer support to improve account retention rate.
- Utilized CRM software to track leads and maintain customer records accurately.
- Collaborated with team members to streamline sales processes and improve overall sales performance.
- Assisted in creating sales strategies to promote new products effectively.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Followed up on pending orders and inquiries in a timely manner.
- Coordinated with logistics to ensure timely order fulfillment for clients.
- Participated in training sessions to improve sales techniques and product knowledge.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Inside Sales Representative
Beacon Roofing Supply
St. Louis, MO
01.2012 - 06.2016
- Generated sales through outbound calling and effective lead follow-up techniques.
- Contacted new and existing customers to discuss product and service solutions.
- Conducted product demonstrations and presentations for prospective clients.
- Developed relationships with customers to understand their needs and preferences.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Managed customer inquiries and provided product information effectively.
- Delivered superior customer support to improve account retention rate.
- Utilized CRM software to track leads and maintain customer records accurately.
- Coordinated logistics to ensure timely order fulfillment and enhance customer satisfaction.
- Followed up on pending orders and inquiries in a timely manner.
- Maintained detailed records of customer interactions and orders to support sales processes.
- Assisted in creating sales strategies to promote new products effectively.
- Participated in training sessions to improve sales techniques and product knowledge.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Collaborated with team members to determine strategic sales approaches.
- Collaborated with team members to streamline sales processes and enhance efficiency.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Generated leads through cold calling potential clients.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Leveraged computer system to input customer orders and pricing information.
- Monitored competitor activities and recommended changes accordingly.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Participated in trade shows and conventions to generate leads.
- Contributed ideas for improving internal processes related to sales operations.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Ensured compliance with all applicable laws and regulations related to selling practices.
Line Chef
Westwood Country Club
St. Louis , MO
04.2009 - 08.2010
- Prepared high-quality meals following club recipes and standards.
- Coordinated with kitchen team to deliver meals on time, enhancing overall service efficiency.
- Maintained cleanliness and organization of workstations and kitchen areas.
- Operated kitchen equipment safely and efficiently during food preparation.
- Implemented food safety practices to uphold health regulations consistently.
- Trained new staff on cooking techniques and kitchen procedures effectively.
- Adapted menu items based on seasonal ingredients and guest preferences.
- Balanced multiple tasks to maintain production speed and accuracy, ensuring consistent meal output.
- Set up line station with proper tools and products, quality checked products within line station, maintained equipment and monitored food delivery.
- Communicated effectively with other kitchen personnel to coordinate meal preparation activities.
- Checked all dishes before they left the kitchen to ensure that they met quality standards.
- Took ownership of food quality, adhering to presentation standards and creating visually appealing dishes for discerning customers.
- Adjusted heat sources according to recipe specifications for each dish prepared.
- Plated finished dishes according to presentation standards set by Head Chef or Sous Chef.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Cooked menu items in cooperation with the rest of the kitchen staff.
Appliance Manager
Contractors Roofing & Supply
O'Fallon, Missouri
06.2002 - 02.2009
- Supervised daily operations of appliance department, ensuring efficient workflow.
- Managed scheduling and assignment of tasks for team members.
- Supervised team of XX retail associates, ensuring high-quality customer service and operational efficiency.
- Trained and mentored new staff on safety protocols and procedures.
- Implemented quality control measures to enhance service standards.
- Conducted regular equipment inspections for proper functionality and maintenance.
- Coordinated inventory management, ensuring stock levels met customer demand and minimized delays.
- Coordinated the ordering of replacement parts from vendors in order to maintain adequate inventory levels.
- Assisted in resolving customer inquiries and complaints effectively.
- Collaborated with other departments to resolve customer complaints quickly and efficiently.
- Resolved customer complaints in a professional manner, ensuring customer satisfaction.
- Cultivated strong relationships with customers, enhancing satisfaction and fostering repeat business.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Analyzed customer feedback data to identify areas where service could be improved upon.
- Maintained current knowledge of industry trends related to new technologies in appliance repair services.
- Analyzed technician performance data to identify areas of improvement or additional training needs.
- Implemented strategies that streamlined appliance repair processes, contributing to cost reductions and improved service delivery.
- Developed standard operating procedures for all aspects of the appliance repair process including installation, maintenance, troubleshooting.
- Monitored work progress and provided guidance to ensure quality standards were met.
- Ensured compliance with applicable state laws governing warranty claims and product recalls.
- Provided technical support and guidance to technicians regarding proper diagnosis techniques, parts ordering, and repair procedures.
- Reviewed invoices from vendors for accuracy prior to approving payment requests.
- Coordinated restocks to keep retail displays organized and full for customers.
- Contributed to merchandising ideas at team meetings to increase sales.
- Increased sales by optimizing in-store promotional strategies.
- Investigated incidents involving property damage or injury due to defective products or improper repair techniques.
- Supervised team of XX retail associates, ensuring high-quality customer service and operational efficiency.
First Class Machinist
Atlantic Marine Drydock
Jacksonville, Florida
12.2000 - 06.2002
- Operated CNC machines to manufacture precision components for marine applications, ensuring adherence to quality standards.
- Interpreted blueprints and technical drawings for machining tasks.
- Changed cutting tools according to material being worked on; selected proper speeds and feeds for each operation performed.
- Installed machinery parts and assemblies according to specifications.
- Troubleshot problems with machinery or equipment utilizing knowledge of machine functions, mechanical processes and mathematics.
- Verified dimensions of finished work pieces with precise measuring instruments such as micrometers and calipers.
- Inspected machined parts for conformance to specifications using measuring instruments such as calipers, micrometers, height gauges, dial indicators.
- Discussed project specifications with supervisors to ensure understanding of individual assignments.
- Analyzed work orders, blueprints, sketches, models or specifications to plan sequence of operation details on the job at hand.
- Developed new or modified existing programs or processes to improve efficiency in the shop environment.
- Assisted in training junior machinists on best practices and safety protocols.
- Maintained records of production output and tested results.
- Ensured that all materials used met company’s quality standards.
- Performed preventive maintenance on machines to ensure optimal performance and minimize downtime.
- Adhered strictly to safety regulations while performing all duties.
- Selected cutting tools according to job requirements including tool geometry designations.
- Worked closely with other departments when needed for product development projects or problem solving initiatives.
- Followed written instructions to set up and operate manual equipment and computer-controlled production machines.
2nd Class Petty Officer (SW)
United States Navy, USN
Jacksonville, FL
10.1993 - 08.2000
- Oversaw daily operations ensuring compliance with Navy regulations and standards.
- Coordinated maintenance schedules for equipment, enhancing operational readiness.
- Conducted safety inspections to identify potential hazards and ensure crew safety.
- Led training sessions for junior personnel on safety and operational procedures.
- Instructed personnel on various aspects of naval operations and safety measures.
- Developed standard operating procedures to improve workflow efficiency and effectiveness.
- Implemented problem-solving techniques during crisis situations to maintain mission continuity.
- Provided technical guidance to junior personnel on the operation of equipment and systems.
- Conducted daily inspections of work areas, ensuring compliance with safety regulations.
- Maintained accountability for assigned personnel, overseeing training, discipline, and welfare.
- Organized crew assignments based on qualifications and experience levels.
- Performed maintenance and repair tasks on equipment to ensure functionality.
- Supervised the scheduling and maintenance of operational records in accordance with Navy regulations.
- Directed emergency response teams during times of crisis or natural disasters.
- Utilized on-board navigation and off-ship landmarks to guide vessels.
- Worked with higher-ranking officers to acquire new skills and knowledge.
- Evaluated mission readiness through analysis of available data sources.
- Requisitioned, received and properly stored unit equipment and supplies.
- Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
- Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
- Facilitated patrol operations and led security forces team to support battlefield operations.
Education
Associate of Arts - Culinary Arts
L'Ecole Culinaire
St Louis, MO05-2009
Skills
- Customer relationship management
- Order processing
- Shipment tracking
- Inventory management
- Supply chain management
- Project coordination
- Data analysis
- Sales strategy
Timeline
Commercial Coordinator
SRS Building Products
08.2025 - Current
Territory Manager
SRS Building Products
01.2022 - 08.2025
Inside Sales Representative
SRS Building Products
05.2021 - 01.2022
Inside Sales Representative
Arrowhead Building Supply
07.2016 - 05.2021
Inside Sales Representative
Beacon Roofing Supply
01.2012 - 06.2016
Line Chef
Westwood Country Club
04.2009 - 08.2010
Appliance Manager
Contractors Roofing & Supply
06.2002 - 02.2009
First Class Machinist
Atlantic Marine Drydock
12.2000 - 06.2002
2nd Class Petty Officer (SW)
United States Navy, USN
10.1993 - 08.2000
Associate of Arts - Culinary Arts
L'Ecole Culinaire