Sommer Rosas
San Gabriel,CA
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Offering expertise gained through four years of successful managerial contributions and three years of bartending. Excited to begin new challenges with successful team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Lucky Strike LA Live
12.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Bowlero Corp
08.2021 - 11.2023
- Memorized dozens of cocktail recipes, including specially created drinks made to complement the restaurant's menu
- Maintained a strong sense of urgency and demonstrated ability to prioritize the needs of multiple bar guests in a high-volume environment
- Maintained a clean and organized bar area
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Bowlero Corp
06.2021 - 08.2021
- Ensured the most optimal guest experience by assisting guests with order selection in a fast-paced environment
- Served as the first point of contact and provided a positive experience
- Provided training to new and existing staff, promoting and ensuring brand awareness and team building
- High level of customer service, self-supervision, cash handling, and guiding guests through a memorable experience.
Guest Service Associate
European Wax Center
06.2020 - 06.2021
- Addressed and welcomed a large volume of guests to the business per day, improving overall customer service and engagement
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic, and friendly interactions
- Managed customer complaints and rectified issues to complete satisfaction
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections
- Enforced safety procedures in accordance with facility policies and government regulations.
Assistant General Manager
PizzaRev
06.2016 - 05.2020
- Achieved cost-savings by developing functional solutions to food cost problems
- Improved operations by working with team members and customers to find workable solutions
- Earned reputation for good attendance and hard work
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines
- Created agendas and communication materials for team meetings
- Utilized Microsoft Word, Smartsheet, and Excel to compile data gathered from various sources
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Recognized by management for providing exceptional customer service
- Collaborated with others to discuss new savings, marketing, and customer service opportunities.
Education
Associate of Arts - Psychology
Rio Hondo College
Whittier, CABachelor of Arts - Psychology, Chicanx and Latinx Studies
California State University
Los Angeles, CA12.2023
Skills
- Effective time manager
- Issue and conflict resolution
- Staff development
- Clear and effective communication
- Efficiency
- Customer service
- Cash management
- Adaptability
- Flexibility
- Responsible alcohol service
- Team Player
- Computer literacy
- Conflict management
- Dependable and Responsible
- Strong multitasking
Certification
- TIPS certified
Timeline
Bartender
Lucky Strike LA Live
12.2023 - Current
Bartender
Bowlero Corp
08.2021 - 11.2023
Server
Bowlero Corp
06.2021 - 08.2021
Guest Service Associate
European Wax Center
06.2020 - 06.2021
Assistant General Manager
PizzaRev
06.2016 - 05.2020
Associate of Arts - Psychology
Rio Hondo College
Bachelor of Arts - Psychology, Chicanx and Latinx Studies
California State University
- TIPS certified
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