Tamara Hoyle
Glen Morgan,WV
Summary
Inspiring manager with extensive experience in sellable product industries and 10+ years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Hardworking and reliable manager with strong ability in selling and motivating. Offering loyalty, dedication and positive attitude. Highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Shady Spring Dental Care
Shady Spring, WV
07.2021 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Took payments for dental services.
- Made dental insurance claims and filed them daily.
- Contacted insurance companies for patients for benefits and eligibility.
- Opening and closing reports, bank logs, deposits.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Brand Operations Manager
Victoria's Secret
Mount Hope, WV
11.2015 - 07.2021
- Trained associates on cross-selling and relationship-building techniques.
- Planned and developed strategies to increase sales and territory.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Created presentation materials for sales, customer relations, and management purposes.
- Met with Store Manager on monthly basis to discuss techniques for overcoming objections and increasing sales.
- Actualized strategies to continuously improve customer service, company or brand visibility and new product provided.
- Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Partnered with Store Manager to develop strategic growth plan focused on driving store brand.
- Planned and executed in-store floorset to increase customer engagement and sales revenues.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
Retail Sales Manager
Suddenlink Communications
Stillwater, OK
05.2010 - 10.2015
- Oversaw teams of up to 7-10 sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Audited retail stores sales performance and data trends to improve underperforming areas.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Coaching and developing sales representatives to maintain sales quotas and understand any and all updates to equipment going into customers homes.
- Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
Co-Owner/Restaurant Manager
Golden Chick
Hennessey, OK
08.2008 - 05.2010
- Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Responsible for hiring and training all staff to operate the restaurant and be able to cross train for every position.
- Inventory management, ordering all supplies required to maintain restaurant on a weekly basis.
- Diminished staff turnover and boosted morale by hiring effective team players and initiating new training and scheduling practices.
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.
- Engaged professionally with Franchise owners and customers to build rapport and nurture relationships.
- Promoted profitability of Restaurant business by tracking performance indicators and driving corrective action.
Education
High School Diploma -
Northern Oklahoma College
Enid, OKSkills
- Managerial experience
- Skilled manager
- Effective Retail Sales Manager
- Manager coaching and training
- Effective time manager
- Peer coaching training
- Effective upward coaching
- Task Prioritization
- Schedule Management
- Judgment and Decision Making
Timeline
Administrative Assistant
Shady Spring Dental Care
07.2021 - Current
Brand Operations Manager
Victoria's Secret
11.2015 - 07.2021
Retail Sales Manager
Suddenlink Communications
05.2010 - 10.2015
Co-Owner/Restaurant Manager
Golden Chick
08.2008 - 05.2010
High School Diploma -
Northern Oklahoma College