Son Truong

Canon

01.2005 - 04.2024

Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
Investigated hardware product issues involving materials and software and devised solutions.
Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Inspected and tested faulty circuit boards and microprocessors.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Installed and maintained automated teller machines in retail stores.
Updated and replaced outdated drivers and software for computers and office machines.
Performed maintenance duties and safely handled chemicals and solutions.
Restored data on computers and office machines.
Documented changes and actions in computer-based tracking system.
Facilitated maintenance team training procedures to align with company standards.
Replaced defective components and parts on malfunctioning computers and office machines.
Completed preventive maintenance on machines to enhance production and maintain quality.
Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
Assisted customers with technical support inquiries.