SONA SARGSYAN

• Worked on managing, coordinating and monitoring the intake of patient care process, payroll/billing processing, OASIS Input and Exporting

Provide the primary referral and inquiry customer service presence for the Agency's services

Initiate referral documentation of a predetermined set of data elements in the EMR from all referral sources and assigns to the appropriate next person in the referral management process

Verify insurance and eligibility of benefits per established procedures and processes

Manage staffing/ scheduling for patient and clinician areas

Ensure that consistent and timely initial communication regarding referrals occurs within Intake and with all Agency offices or service lines

Create schedules based on referral requirements

Obtain authorizations for follow-up care/services per established procedures and processes as indicated

Accurately records the data and enters insurance/authorization information per EMR requirements

Organize active patient schedules based on priorities and requirements

Manage, organize, and troubleshoot patient and staffing logs daily

Support/collaborate with the Case Managers in ensuring the accuracy of needed information to request authorization for appropriate patient care services.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Worked on managing, coordinating and monitoring the intake of patient care process, payroll/billing processing, OASIS Input and Exporting

Provide the primary referral and inquiry customer service presence for the Agency's services

Initiate referral documentation of a predetermined set of data elements in the EMR from all referral sources and assigns to the appropriate next person in the referral management process

Verify insurance and eligibility of benefits per established procedures and processes

Manage staffing/ scheduling for patient and clinician areas

Ensure that consistent and timely initial communication regarding referrals occurs within Intake and with all Agency offices or service lines

Create schedules based on referral requirements

Obtain authorizations for follow-up care/services per established procedures and processes as indicated

Accurately records the data and enters insurance/authorization information per EMR requirements

Organize active patient schedules based on priorities and requirements

Manage, organize, and troubleshoot patient and staffing logs daily

Support/collaborate with the Case Managers in ensuring the accuracy of needed information to request authorization for appropriate patient care services.

Developed and maintained successful relationships with vendors, suppliers and contractors.

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• Worked on coordinating and monitoring the intake of patient care process

Initiate referral documentation of a predetermined set of data elements in the EMR from all referral sources and assigns to the appropriate next person in the referral management process

Verify insurance and eligibility of benefits per established procedures and processes

Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Collaborated with healthcare professionals to ensure patients received appropriate services and resources.

Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.

Answer phone calls and emails from patients, their families, and physician offices

Make outbound calls to patients, their families and physician offices to coordinate care

Collaborate with medical group clients, physician offices and ensure timely access to care

Organize active patient schedules based on priorities and requirements

Monitor and maintain reports related to patient care.

Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

• Worked on coordinating and monitoring the intake of patient care process

Initiate referral documentation of a predetermined set of data elements in the EMR from all referral sources and assigns to the appropriate next person in the referral management process

Verify insurance and eligibility of benefits per established procedures and processes

Completed intake assessment forms and filed clients' charts.

Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures

Reduced errors in patient data entry with thorough verification processes and attention to detail.

Answer phone calls and emails from patients, their families, and physician offices

Make outbound calls to patients, their families and physician offices to coordinate care

Organize active patient schedules based on priorities and requirements

Monitor and maintain reports related to patient care.

Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.

• · Worked on Schedule, Supervising, Managing
• Prepared detailed documents and reports in adherence administrative processes.