Sonali Patel
Riverside,CA
Summary
Accomplished Sales Manager with a track record of driving sales growth and improving service efficiency. Skilled in verbal and written communication, with a strong focus on mentoring and developing junior sales staff.
Overview
8
8
years of professional experience
Work History
Sales Manager
Inspire
Riverside, CA
04.2023 - Current
- Mentored junior sales staff, enhancing team performance and productivity.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff scheduling to ensure optimal coverage during peak hours, improving service efficiency.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
Sales Associate
MixMatchy
Riverside, CA
02.2021 - 2022
- Assisted customers with product selection and provided exceptional service.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of inventory and promoted new arrivals effectively.
- Provided exceptional customer service, addressing concerns promptly and effectively.
- Participated in inventory management tasks, including stock replenishment and loss prevention strategies.
- Trained new associates on company policies and customer engagement techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Sales Associate
Missioni Galleria Antique Shoppe
Riverside, CA
09.2018 - 2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Conducted research on antique items, providing valuable information to customers.
- Represented company respectfully when speaking to customers.
- Provided exceptional customer service via phone or email inquiries, answering questions thoroughly regarding products or services offered.
- Maintained a clean and organized store environment for improved customer satisfaction and easy navigation.
Education
English
Riverside City College
Riverside, CASkills
- Sales team training
- Team performance coaching
- Product knowledge
- Verbal and written communication
- Inventory management
- Interpersonal skills
- Sales strategy development
- Positive attitude
Timeline
Sales Manager
Inspire
04.2023 - Current
Sales Associate
MixMatchy
02.2021 - 2022
Sales Associate
Missioni Galleria Antique Shoppe
09.2018 - 2020
English
Riverside City College