Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
SONALI Ramos Moran
Open To Work

SONALI Ramos Moran

Fort Lauderdale

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

Customer Service Assistant and Cashier.

Asia Nails
Lauderdale
10.2022 - Current
  • Assisted clients in selecting nail designs and treatments systems, stock the nail colors and place order as needed.
  • Place items for every Technician as needed per day, and according to plan

Customer Service Assistant

Prime Flight Airlines Services
Ft Lauderdale
11.2018 - 10.2022
  • I coordinated baggage handling and ensured proper tracking of luggage and stock of airline.
  • I made reports of shipping and receiving and items needed by the Company.
  • Also when merchandise received I'll stock into their proper places and sections by space needed , units, control numbers, serial number and proper coding.
  • Plus when needed I'll assist the other agents doing wheelchairs and transporting Customers

Customer Service Representative

Menzies & Swissport Aviation
Ft Lauderdale
03.2016 - 11.2018
  • Collaborated with team members to enhance service delivery processes.
  • Provided product information and educated customers about services offered.
  • Maintained accurate records of customer interactions and transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Yes - Accounting And Finance

San Marcos University.
01.2003 - 11.2008

Skills

  • Product knowledge, identified by scanners, serial numbers and coding
  • Order processing of shipping and receiving articles
  • Billing procedures
  • Stocking procedures, shipping and receiving

Languages

Spanish
Professional
English
Elementary

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-Site

Salary Range

$14/hr - $19/hr

Timeline

Customer Service Assistant and Cashier. - Asia Nails
10.2022 - Current
Customer Service Assistant - Prime Flight Airlines Services
11.2018 - 10.2022
Customer Service Representative - Menzies & Swissport Aviation
03.2016 - 11.2018
San Marcos University. - Yes, Accounting And Finance
01.2003 - 11.2008
SONALI Ramos Moran