Summary
Overview
Work History
Education
Skills
I love making candles and bath and body products
Additional Information
Timeline

Sonali Taylor

Belle Rive,IL

Summary

Using my personal experiences with substance abuse, I am able to provide the support an individual needs to help guide them on the road to recovery. I'm currently involved in CRSS training with the SIU CRSS program. I'm currently looking for the opportunity to get hands-on training. I truly feel this would be such a blessing. I have empathy for others but with that I have learned to help people work on being accountable. I desire a role in which I feel rewarded in helping others finding their way to recovery. I have experience with all and multi-line phones. I am a team player and I am flexible. I am highly motivated and excited to see the development of supportive services and breakdown of barriers and stigma to help others change their lives for the better.

Overview

9
9
years of professional experience

Work History

Sonali Resales

Self Employed
01.2018 - Current
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and by cultivating and securing new customer relationships.


Associate

HOBBY LOBBY Retail Stores
10.2021 - 06.2022
  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.

Hostess/Server

Lone Star Texas Grill
03.2010 - 05.2012
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.


Receptionist

Prudential Realty Kirby Presswood
04.2002 - 10.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Education

Associate of Applied Science - Health Information Technology

Frontier Community College, Fairfield, IL
08.2014

GED -

Frontier Community College, Fairfield, IL
01.2002

Skills

  • Interpersonal Communication Skills
  • Maintaining Clean Work Areas
  • Social Media Platforms
  • Sales Records Management
  • Budgeting and Expenditures
  • Verbal and Written Communication
  • PC Proficiency
  • Sorting and Labeling
  • Office Equipment Operation
  • Time Management
  • Multi-Line Telephone Systems
  • Telephone Skills
  • Reminder Calls
  • Supply Management
  • Microsoft Office
  • Visitor Check-In
  • Organization Skills

I love making candles and bath and body products

Sonali Serenity Self Care is a current project I am working on. I think self care is so important for everyone of all walks of life. Especially us in Recovery. I make candles, soap, body butter and sugar scrubs. It is an amazing feeling knowing my products can potentially help others on their journey to great self care.

Additional Information

I have a husband and two beautiful kids. I'm involved in NA and AA and it helps me stay accountable as well as given me a community of people I can rely on anytime I need support. I am highly motivated and ready to help make a change. We are paving the way for others as others have done for us.

Timeline

Associate - HOBBY LOBBY Retail Stores
10.2021 - 06.2022
Sonali Resales - Self Employed
01.2018 - Current
Hostess/Server - Lone Star Texas Grill
03.2010 - 05.2012
Receptionist - Prudential Realty Kirby Presswood
04.2002 - 10.2003
Frontier Community College - Associate of Applied Science, Health Information Technology
Frontier Community College - GED,

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Sonali Taylor