Sonali Yates
Bellevue,WA
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Chainsaw Fitness
Vista, CA
11.2023 - 09.2024
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Promoted a healthy lifestyle among gym members by sharing tips on proper nutrition and effective workout routines when asked.
- Managed approximately 10-15 incoming calls, emails and faxes per day from customers.
Sales Associate and Cashier
Deborah’s Next to New Consignment
Escondido, CA
06.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Associate of Science - Nursing
Bellevue College
Bellevue, WA07.2028
Skills
- Customer Service
- Cash Register Operation
- Sales expertise
- Cleaning techniques
- Organization
- Flexible Hours
- Ability to Lift 40 pounds
- Time Management
- Problem-solving skills
- Teamwork and Collaboration
Personal Statement
I am a reliable, committed, positive employee that is hardworking and motivated to help my teammates and employer achieve great success! I especially love to share my knowledge and skills, all the while developing new ones. If given the opportunity to showcase my talents within your company, I will not disappoint, and look forward to showing you my excellent customer service skills.
Certification
CPR/BLS certified
References
- Dana Armstead (619 823 7963) - Store manager at Deborah’s
- Jake Smith (760 458 5688) - Chainsaw Gym Owner, and coach
- Rit Khalsa (206 353 3878) - Registered Women’s Health Mentor
- Alexis Emmel (650 704 7235) - Employer for nanny position
Timeline
Front Desk Manager
Chainsaw Fitness
11.2023 - 09.2024
Sales Associate and Cashier
Deborah’s Next to New Consignment
06.2022 - 10.2023
CPR/BLS certified
Associate of Science - Nursing
Bellevue College