Summary
Overview
Work History
Education
Skills
cleaning and organizing
Languages
Timeline
Generic

Sonam Dolma

Queens,NY

Summary

Hard-working Supervisor with experience leading teams, delivering results and exceeding expectations. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Supervisor

Hilton Home 2suites
08.2022 - Current
  • Spearheaded a dynamic team of 80 staff members, consistently achieving top guest satisfaction ratings of over 95% during my tenure
  • Streamlined hotel operations by implementing efficient scheduling and training processes, resulting in an increase in staff productivity
  • Resolved guest concerns and complaints with a 100% satisfaction rate through proactive communication and swift problem-solving
  • Oversaw housekeeping procedures, maintaining impeccable cleanliness standards, which contributed to an increase in positive guest feedback
  • Led a successful cross-departmental training program that enhanced staff skills and increased overall service quality.

Babysitting - Childcare/Chef

Brooklyn, NY
06.2018 - 12.2021
  • Successfully nurtured and guided an infant from birth to three years, playing a vital role in their early development
  • Crafted a diverse and nutritious meal plan, introducing children to a wide range of foods and flavors
  • Innovatively designed educational and creative activities that stimulated children's cognitive and social skills
  • Fostered a loving and secure environment that contributed to the children's overall happiness and well-being.

Babysitting - Childcare/Chef

Central Park, NY
09.2014 - 06.2018
  • Ensured the safety and well-being of children under my care, maintaining an impeccable record of zero accidents or injuries
  • Organized and facilitated regular nanny meetings, fostering a supportive community for both children and parents
  • Skillfully managed the care of multiple children, providing individualized attention and enriching activities tailored to their developmental stages
  • Maintained open and effective communication with parents, earning their trust and confidence in my childcare abilities.

Supervisor/Bartender

TSAMPA
04.2004 - 05.2014
  • Warmly greeted and engaged with guests, earning consistent praise for delivering outstanding customer experiences
  • Demonstrated exceptional multitasking abilities by efficiently managing the liquor bar and cashier duties, accurately processing over 300 transactions daily
  • Collaborated closely with the kitchen team, ensuring prompt food delivery and seamless coordination between front-of-house and back-of-house operations
  • Mentored and trained new waitstaff, improving overall service standards and reducing staff turnover.

Education

Children's Academy High School

Skills

  • Idea Development and Brainstorming
  • Strategic Planning
  • Project restructuring
  • Priority management

cleaning and organizing

With an innate passion for crafting pristine and orderly spaces, my hobby fuels meticulous attention to detail, a sharp eye for cleanliness, and a knack for organization. Years of personal dedication have finely honed these skills, seamlessly transferring them to the roles of housekeeper and supervisor. I excel in efficiently prioritizing tasks, upholding impeccable cleanliness standards, and orchestrating team efforts to ensure utmost guest satisfaction and operational smoothness. Continuously driven by my love for cleanliness, I eagerly explore inventive solutions to elevate the tidiness and organization of every environment, including my cherished family homes.

Languages

English
Professional Working
Hindi
Native or Bilingual
Tibetan
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Supervisor

Hilton Home 2suites
08.2022 - Current

Babysitting - Childcare/Chef

Brooklyn, NY
06.2018 - 12.2021

Babysitting - Childcare/Chef

Central Park, NY
09.2014 - 06.2018

Supervisor/Bartender

TSAMPA
04.2004 - 05.2014

Children's Academy High School
Sonam Dolma