Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SONCEAREE HUDSON

McDonough,GA

Summary

Personable Senior Customer Service professional, offering 33+ years of experience resolving inquiries and service concerns for customers, seeks position to utilize interpersonal skills, excellent time management and problem solving skills.

Overview

33
33
years of professional experience

Work History

Senior Customer Service Agent

FedEx
03.2018 - 06.2023
  • Served as an escalation point for challenging cases, applying expert problem-solving abilities to reach favorable outcomes for both customers and the company.
  • Coordinated closely with couriers and dispatch to resolve customer issues, ensuring seamless on time package deliveries and customer satisfaction.
  • Maintained detailed records of customer interactions using CRM software, enabling efficient follow-up actions when needed.
  • Mentored junior agents to develop their skills and elevate the team's overall performance.

Delivery Courier

FedEx
08.1996 - 03.2018
  • Conducted thorough vehicle inspections and maintenance checks, promoting safety on the road and minimizing downtime due to mechanical issues.
  • Streamlined package processing by organizing incoming parcels according to priority level and destination location.
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
  • Managed competing priorities under high-pressure conditions, consistently meeting or exceeding delivery goals and expectations.

Senior Customer Service Representative/Inbound Call Center

FEDEX
10.1990 - 08.1996
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes, policies and working with local stations and dispatch.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Processed, scheduled pick-ups for new and established customers and created new customer accounts.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Science - Home Economics

North Carolina Central University
Durham, NC

Skills

  • Conflict Resolution and Problem Solving
  • Strong Verbal and Written Communication

Accomplishments

New Hire Training Assistant, Customer Service Compliments, Safe Driving and Practices for 15 years

Timeline

Senior Customer Service Agent

FedEx
03.2018 - 06.2023

Delivery Courier

FedEx
08.1996 - 03.2018

Senior Customer Service Representative/Inbound Call Center

FEDEX
10.1990 - 08.1996

Bachelor of Science - Home Economics

North Carolina Central University

Similar Profiles

CREATE PROFILE
SONCEAREE HUDSON