Sondra Bergstrom

• Greeted customers, assisted sales staff, and fielded all incoming calls

Sales person for furniture and home decor.

• Greeted customers and offered to assist with showroom navigation and selecting products.
• Asked open-ended questions to understand customer needs and style.
• Suggested specific product and options in line with customer goals.

• Assisted in developing tour programming to enhance guest experience.
• Gathered and maintained requisite equipment for each tour.
• Educated and shared natural, geological and cultural history through story-telling.
• Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
• Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.

• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted staff with resolving complex customer issues and implementing targeted solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Managed business communications and promoted events to bolster marketing presence.
• Drafted and edited interesting press releases for each event, contest or promotion.
• Provided event planning for trade shows and vendor fairs to improve brand recognition.