Sondra Douglas
Brandon,FL
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
4
4
years of professional experience
Work History
Telephone Operator
Answer Plus Communications
Pensacola, FL
04.2023 - Current
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Transferred calls as necessary to appropriate departments or personnel.
Medical Assistant
Baptist Neurosurgery
Pensacola, FL
03.2023 - Current
- Assisted physicians in providing quality patient care through taking vital signs, compiling patient histories, and facilitating preparation for examinations.
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with claims processing by ensuring eligibility status verification and requesting prior authorizations for diagnostic imaging and prescriptions.
- Oversaw the coordination of patient referrals for specialized care and facilitated access to additional treatments like physical therapy.
- Administered wound dressings, safeguarding against infection and monitoring healing progress.
Medical Receptionist
Baptist Neurosurgery
Pensacola, FL
09.2022 - 03.2023
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Mortgage Loan Funder
Navy Federal Credit Union
Pensacola, FL
09.2020 - 09.2022
- Reviewed loan packages to ensure accuracy of information and completeness of documents.
- Communicated effectively with other departments within the organization to resolve issues quickly and efficiently.
- Maintained a heavy workload of 20+ loans a day, as well as assist others
- Mentored new team members, ensuring their smooth transition into their roles
Education
Certified Clinical Medical Assistant
The University of West Florida
Pensacola, FL01-2023
Bachelor of Science - Health Sciences
The University of West Florida
Pensacola, FL05-2022
High School Diploma -
Booker T. Washington High School
Pensacola, FL05-2017
Skills
- Medical Terminology
- Patient-focused care
- Detail Oriented
- Multitasking and Prioritizing
- Computer Proficiency and Microsoft Office
- Time Management
- Organization and Planning Skills
- Effective written and verbal communication
- HIPAA Compliance
Timeline
Telephone Operator
Answer Plus Communications
04.2023 - Current
Medical Assistant
Baptist Neurosurgery
03.2023 - Current
Medical Receptionist
Baptist Neurosurgery
09.2022 - 03.2023
Mortgage Loan Funder
Navy Federal Credit Union
09.2020 - 09.2022
Certified Clinical Medical Assistant
The University of West Florida
Bachelor of Science - Health Sciences
The University of West Florida
High School Diploma -
Booker T. Washington High School
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