Sondra Mckelvey

• Reviewed invoices for accuracy and completeness prior to payment processing.

• Accurately bill BCBS of SC, Medicaid, self-pay/uninsured, accepted federal grant programs, and commercial dental insurance, processing claims in accordance with payer requirements and organization policy

• Regularly audit claims and EHR documentation for accuracy and Federal, State, and facility policy compliance

• Aid member clients filing claims for non-accepted plans in compliance with CDM MUSC policies.

• Post and allocate payments, electronic remits, and paper explanation of benefits (EOBs).

• Submit pre-treatment estimates according to CDM MUSC policy and upon member client request •Provide treatment plan and estimated cost review upon request

• Process fee adjustment request according to CDM MUSC policies

• Escalate requests that do not meet policy adherence to Clinical Affairs for determination

• Correct claim and charge errors; audit for verification which includes but is not limited to audit of coding, payments, and EHR to identify and rectify any missing or incorrect charges.

• Correct transaction entry errors within HER

Assist with the collections of receivables for guarantor and any third-party payers by monitoring accounts receivables, checking claim status and resubmitting claims of overdue accounts, filing corrected claims or appeals and alerting supervisor of seriously overdue accounts and trends.

• Identify and address significantly overdue accounts according to state and facility policies

• Issue correspondence related to balances, including patient account statements

• Thoroughly research and resolve credit balances.

• Process refunds according to CDM MUSC and SC State policies

• Prepare and drop Billing Office deposit

•Perform deposit reconciliation for all of CDM MUSC deposits according to separation of duties.

• Answer phone calls from patient and responsible parties regarding account balances and/or other account related matters.

• Maintain complete and accurate billing and accounts receivable records

• In office consultations for providers and patients

• Maintained records of all incoming and outgoing mail packages.
• Scanned documents into electronic filing systems.
• Sorted and distributed incoming mail according to predetermined routing procedures.
• Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
• Shipped off packages for customers
• Sold stamps
• Sold money orders
• Sorted packages for carriers and the PO Boxes everyday

• Managed patient scheduling, ensuring timely access to care services.
• Maintained detailed encounters of patients interactions, transactions, comments and complaints.
• Calling patients to schedule appointments
• Scheduling missed or cancelled appointments
• Taking inbound and outbound calls
• Returning voicemails for patients
• Documenting the incoming and outgoing calls
• Scheduling for Diabetes, hypertension, asthma, well child checks, and ADHD

• Analyzed customer accounts to identify discrepancies and resolve billing issues.
• Created and maintained accurate customer records in database system.
• Generated detailed reports on billing activity for management review.
• Developed strategies to reduce discrepancies in the billing process.
• Reviewed past due accounts and contacted customers for payment arrangements.
• Responded promptly to patients inquiries concerning services, bills, payments.
• Reported past due payments to collections department.
• Submitted appeals on behalf of patients for denied claims.
• Processed and sent invoices, adjustments and credits to patients
• Tracked payments
• Submit refund request forms
• Called insurance companies to check claim statues
• Remittance reports
• Front desk service checking patients in and out
• Verifying patients insurances

• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
• Operated cash registers to process customer payments.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Stocked shelves with ingredients needed to make coffee drinks.
• Ground beans for espresso shots according to individual customer specifications.
• Labeled containers of milk for use in coffee drinks according to expiration dates.
• Provided excellent customer service by responding to inquiries quickly and professionally.
• Followed safety procedures while operating machinery such as grinders and espresso machines.
• Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

• Prepare monthly reports outlining key performance indicators related to housekeeping operations.
• Advised tenants on general housekeeping matters such as waste disposal procedures.
• Completing light housekeeping tasks such as tidying up toys and books.
• Monitored the quality of housekeeping services provided to guests.
• Performed light housekeeping duties related to resident care.
• Created and maintained detailed records of all housekeeping activities, supplies, and personnel.
• Inspected and monitored housekeeping standards to ensure high quality of service.
• Carried out daily housekeeping duties including vacuuming floors, dusting shelves.
• Coordinated with housekeeping staff to ensure rooms are ready for occupancy.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

• Greeted customers and answered any questions they had about the store's products and services.
• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Collected payments and provided accurate change.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Made customers pizza
• Restock pizza boxes
• Answered phone calls for customers to place there order over the phone