Sondra Waldrep
Tuscumbia,AL
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
11
11
years of professional experience
Work History
Business Manager
E&S Contractors
Tuscumbia, AL
03.2014 - 09.2024
- Developed and implemented policies and procedures to improve operational efficiency.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Reviewed existing contracts with vendors and suppliers to ensure compliance with company standards.
- Prepared monthly financial statements for review by executive leadership team.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Interacted with customers and vendors with utmost professionalism to solve various problems.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Used variety of software packages to support sales functions.
- Addressed customer questions and concerns regarding products and services.
- Negotiated contracts and agreements with suppliers, vendors, and partners to optimize costs.
- Managed inventory levels and supply chain operations to meet production and sales demands.
- Directed customer service policies to enhance customer satisfaction and loyalty.
- Ensured compliance with legal, regulatory, and ethical standards across the organization.
- Oversaw daily operations across multiple departments, including sales, marketing, and HR.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Computer Science-Cyber Security
Northwest Shoals Community College
Muscle Shoals, AL08-2025
Skills
- Client Relationship Management
- Budget Administration
- Contract Management
- Employee Management
- Customer Retention
- Financial Oversight
- Customer Service
- Business Development
- Documentation And Reporting
- Loss Prevention
- Operations Management
- Performance Evaluations
- Customer Relations
- Staff Management
- Budget Creation
- Negotiation
- Sales and Marketing
- Data Collection
- Business Administration
- Financial Management
- Analytical Thinking
- Marketing Management
- Decision-Making
- Customer Relationship Management
- Financial Administration
- Issue Resolution
- Human Resources Management
- Project Management
Timeline
Business Manager
E&S Contractors
03.2014 - 09.2024
Associate of Applied Science - Computer Science-Cyber Security
Northwest Shoals Community College