Sondricia Howell
Sparta,GA
Summary
Dedicated and professional with a history of meeting any goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
16
16
years of professional experience
Work History
Engagement Specialist/ POC
Carenet Health Care Services
09.2023 - Current
- Enhanced members satisfaction by effectively addressing and resolving issues for members in a timely manner.
- Built strong relationships with members and teammates through active listening and empathy, resulting in increased loyalty and retention.
- Assist with troubleshooting system issues with teammates
- Assist/help monitor with questions from teammates in chat
- Assist on multiple projects to help ensure deadlines were met and goals achieved.
Customer Service Representative
Progressive
03.2022 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
Medical Chart Retrieval Scheduler
Change Healthcare
07.2021 - 03.2022
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Correctional Sergeant
Georgia Department Of Correction
03.2018 - 07.2021
- Enhanced facility safety by conducting regular security checks by monitoring and supervising over 200 male inmates activities.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Collaborated with multi-disciplinary teams to develop rehabilitation programs for inmates, promoting successful reintegration into society.
- Managed inmate housing assignments to maintain optimal safety levels within the institution.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Assisted in the development of operational plans for emergency situations, ensuring a well-prepared response team.
Manager
Dollar General Store
08.2017 - 07.2020
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Caretaker
Prime Care Health Care
03.2016 - 03.2018
- Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
- Enhanced community safety through regular property inspections and timely reporting of potential hazards.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
Medical Receptionist
Georgia Chiropractic Associates
05.2009 - 03.2016
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Associate of Applied Science - Pharmacy Technology
Miller-Motte Technical College - Clarksville
08.2025
High School Diploma -
Hancock Central High School
05.2009
Skills
- Community engagement
- Event coordination
- Public relations
- Stakeholder communication
- Customer interaction
- Crisis management
- Time management
- Conflict resolution
- Team leadership
- Performance metrics
Education
Online,Sparta, GA
Contact
Sparta, GA 31087
Timeline
Engagement Specialist/ POC
Carenet Health Care Services
09.2023 - Current
Customer Service Representative
Progressive
03.2022 - 09.2023
Medical Chart Retrieval Scheduler
Change Healthcare
07.2021 - 03.2022
Correctional Sergeant
Georgia Department Of Correction
03.2018 - 07.2021
Manager
Dollar General Store
08.2017 - 07.2020
Caretaker
Prime Care Health Care
03.2016 - 03.2018
Medical Receptionist
Georgia Chiropractic Associates
05.2009 - 03.2016
High School Diploma -
Hancock Central High School
Associate of Applied Science - Pharmacy Technology
Miller-Motte Technical College - Clarksville
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