SONEQUA Z. BURRUS
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration (Federal)
02.2018 - Current
- Operating various screening equipment and technology to identify dangerous objects in baggage, cargo, and on passengers. Also preventing those objects from being transported onto aircraft.
- Performing searches and screening, which may include physical interactions with passengers (e.g. pat-downs, search of property, etc), conditioning bag searches and lifting/carrying bags, bins, and property weighing up to 50lbs.
- Maintaining focus and awareness while working in stressful environments which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve professional abilities to identify and locate potential life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations.
Remote Customer Care Agent
Premiere Response
10.2021 - 02.2023
- Taking incoming calls and emails regarding questions, addressing complaints, and resolving consumer issues. Managed over 50 consumer calls per day, and resolved consumer issues. Excellent communication skills, both verbal and written. Learned and adapted quickly to new technology and software applications
Lead Consultant
FedEx Office
11.2016 - 01.2020
- Time spent taking customer orders; coordinating store activities; providing pricing information; recommending appropriate FedEx Office products and services; producing complex orders; operating equipment that requires advanced operational knowledge and expertise; managing, monitoring and facilitating all production processes
- Performs duties utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers
- Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits
Guest Service Associate
Houston Marriott South, Marriott Hotels and Resorts
11.2013 - 04.2017
- Responsible for all cash, credit card, and late payments. Answered phones and assist guest with questions or issues. Made sure all guest experience fast and friendly check in or check out.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest’s name, boosting overall guest satisfaction scores. Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at end of each shift
Education
Associate of Science - Psychology
Houston Community College
Houston, TX12.2020
Skills
- Poised, competent with demonstrated ability to easily transcend cultural differences Thrive in deadline-driven environments
- Excellent team building skills
- Good oral and verbal communication skills
- Can operate computerized monitor or register
- Internet literate, familiar with Microsoft Office, Word, Word Perfect, Excel, Power Point
- Baggage inspections, Behavioral observations
- Passenger relations
- Security risk assessment
- Behavioral analysis
Timeline
Remote Customer Care Agent
Premiere Response
10.2021 - 02.2023
Transportation Security Officer
Transportation Security Administration (Federal)
02.2018 - Current
Lead Consultant
FedEx Office
11.2016 - 01.2020
Guest Service Associate
Houston Marriott South, Marriott Hotels and Resorts
11.2013 - 04.2017
Associate of Science - Psychology
Houston Community College
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