Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Assilamehoo

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Teacher

Field Elementary
Houston, TX
10.2023 - 03.2024
  • Developed and implemented lesson plans based on curriculum objectives.
  • Integrated educational software programs into daily lesson plans to enhance student learning outcomes.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.

Product Specialist

Podium
Houston, TX
02.2022 - 04.2023
  • Provided customer service support to answer inquiries about product features, pricing, and availability.
  • Delivered comprehensive product training workshops and informative onboarding sessions to empower customers in optimizing their use of the product to achieve their goals.
  • Worked alongside diverse cross-functional teams to identify and address customer requirements, resulting in a significant improvement in the overall customer experience.

Customer Success Manager

TTEC
Houston, TX
05.2021 - 12.2021
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Managed customer inquiries and complaints in a professional manner.
  • Assisted sales team by providing technical expertise during the sales process.

Enrollment Specialist

University of Toledo
Toledo, OH
08.2018 - 05.2021
  • Answered incoming calls from prospective students seeking admissions information.
  • Conducted campus tours, highlighting key features and academic programs to engage potential students and their families
  • Managed the admissions process for prospective students, providing information, guidance, and support to facilitate a seamless application process.

Education

Bachelor of Arts - Business Communications

University of Toledo
Toledo, OH
05-2021

Skills

  • Zendesk
  • Salesforce
  • Adaptability
  • Collaborative Team Player
  • User Training
  • Fluent in French
  • Product Support
  • Customer Relations

Timeline

Teacher

Field Elementary
10.2023 - 03.2024

Product Specialist

Podium
02.2022 - 04.2023

Customer Success Manager

TTEC
05.2021 - 12.2021

Enrollment Specialist

University of Toledo
08.2018 - 05.2021

Bachelor of Arts - Business Communications

University of Toledo

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Sonia Assilamehoo