Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Bolanos De Miranda

Anaheim

Summary

Dynamic customer care professional with experience at Disneyland Resort, adept at enhancing team productivity and accountability. Proven ability in healthcare outreach and family caregiver education, fostering patient independence and comfort. Skilled in training and compassionate support, ensuring continuity of care through effective communication and tailored assistance.

Overview

7
7
years of professional experience

Work History

Costumer Care

Disneyland Resort
02.2020 - Current
  • Established clear goals for the customer care team, driving increased productivity and accountability among staff members.
  • Trained new team members on company policies, procedures, and best practices in customer care.

Caregiver Attendant

Arden Courts
06.2018 - 01.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Increased patient mobility through physical therapy exercises and proper use of assistive devices.
  • Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
  • Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.

Education

High School Diploma -

Liceo Cristiano
San Salvador, El Salvador
11-1998

Skills

  • Support customers
  • Healthcare outreach
  • Family caregiver education

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Costumer Care

Disneyland Resort
02.2020 - Current

Caregiver Attendant

Arden Courts
06.2018 - 01.2020

High School Diploma -

Liceo Cristiano

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Sonia Bolanos De Miranda