Sonia Bracero
Catskill,NY
Summary
Strong leader who is equipped with strong problem solving and communication skills. Possesses versatile skills in customer service, food service, medical reception and more. Demonstrates a strong ability to work alone as well as work as a team when needed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
Therapy Coordinator
The Eliot
05.2024 - 08.2024
- Oversaw team of two therapists handling load of long-term elderly therapy patients and those needing temporary help.
- Coordinated staff schedules for optimal coverage of patient demands.
- Processed referrals and set up new patients with correct therapist based on availability and particular specialties.
Medical receptionist
Columbia Memorial Hospital
04.2022 - 04.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Team Leader
Burger King
10.2019 - 03.2022
- Frequently inspected production area to verify proper equipment operation.
- Organized and detail-oriented with a strong work ethic.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared food items by following recipes and product directions.
Cashier
CGCC
08.2019 - 03.2020
- Worked as a cashier at Columbia Greene Community College.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Ended due to Covid.
Supervisors of Retail Sales Workers
Stewarts Shop
02.2015 - 06.2018
- Shift supervisor at Stewarts Shop.
- Prepared and served food products.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Gathered, organized and input information into digital database.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Education
Associates - Criminal Justice
Fortisxz
Online06.2015
High School -
Hudson High School
Hudson01.2010
Skills
- Scheduling
- Typing proficiency
- Critical thinking
- Customer service
- Team management
- POS system operation
- Team leadership
- Positive and professional
Tasks Performed
- Assigned duties to workers.
- Directed and trained workers in sales, inventory, checking cash receipts and customer service.
- Enforced health and safety rules.
- Engaged in loss prevention.
- Ensured merchandise was correctly priced and displayed.
- Inventoried stock.
- Led a successful sales team.
- Mentored staff and helped them handle difficult sales.
- Responded to customer questions and complaints.
- Scheduled patients.
- Used magnetic card readers, credit card machines, cash registers and security cameras.
Timeline
Therapy Coordinator
The Eliot
05.2024 - 08.2024
Medical receptionist
Columbia Memorial Hospital
04.2022 - 04.2023
Team Leader
Burger King
10.2019 - 03.2022
Cashier
CGCC
08.2019 - 03.2020
Supervisors of Retail Sales Workers
Stewarts Shop
02.2015 - 06.2018
Associates - Criminal Justice
Fortisxz
High School -
Hudson High School
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