Sonia Bretado
San Antonio,TX
Summary
Professional individual with multi-tasking abilities. Hardworking, customer focused with strong organizational skills successful at managing multiple priorities with a positive attitude. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Customer Service Representative
HEB
San Antonio, TX
01.2024 - 05.2025
- Resolved customer issues with knowledgeable, friendly service, fostering high satisfaction levels.
- Assisted customers with product inquiries and service requests.
- Assisted customers in locating products
- Answered customer inquiries and provided accurate information regarding products and services.
- Facilitated cake order placements to ensure customer satisfaction and timely service.
- Provided product recommendations based on customer preferences.
- Collaborated with team members to enhance service delivery efficiency.
- Cultivated strong customer relationships to drive repeat business and enhance loyalty.
- Package daily production with a sense of urgency to meet end of day deadline
- Take inventory of production and scan out of dates for donation
Baker/Package
Sams Club
San Antonio, TX
09.2019 - 07.2023
- Bake daily production bread and pastries.
- Package daily production with a sense of urgency, label and stock out sales floor.
- Separated bread loaves for next day's baking during end-of-day procedures. for next day baking before end of day in correct quantities.
- Utilized math skills to calculate daily production quantities and fulfill customer orders accurately.
- Package daily production with a sense of urgency, label and stock the sales floor the sales floor.
- Ordered bakery items daily to maintain stock levels and ensure product availability.
- Organized and stocked freezers with bakery items to ensure availability for daily operations.
- Answered the phone to assist customers with inquiries, concerns, and cake orders, ensuring timely service.
CSM/Merchandiser
Walmart supercenter
Amarillo, TX
06.2015 - 10.2017
- Merchandise in store
- Overrode transactions to ensure accurate processing
- Balanced the cashier till at the end of each shift to ensure accuracy.
- Assist customer with questions or concerns
- Conducted audits of cashier tills to ensure accuracy in cash handling.
- Provide cashier with change needed
- Updated modulars and end caps to optimize product visibility and organization
- Coordinated lunch breaks for cashiers to ensure customer service continuity.
- Demonstrated in-depth product knowledge to assist customers
Bank Teller
ACFCU
Amarillo, TX
08.2013 - 09.2014
- Processed customer deposits and withdrawals accurately
- Assist customer's with balance questions, transactions and stop payments
- Promoted and sold products and services to customers
- Processed customer checks efficiently
- Assist customer's with balance questions, transactions and stop payment's
- Balanced cash register at the end of each shift at end of shift
- Sold products and services to enhance customer banking experience
- Reviewed account history to identify and prevent potential fraud
- Identified fraudulent routing numbers, checks, and cash during reviews
Education
High school diploma -
Caprock High School
Amarillo, TXSkills
- Customer Service
- Sales
- Customer engagement
- Problem resolution
- Service urgency
- Bilingual proficiency
- Attention to Detail
- Organizational Skills
- Stock organization
- Time management
- Multitasking
- Teamwork skills
- Computer Skills
- Product display
- Communication skills
- Goal Oriented
Personal Information
- Title: CUSTOMER SERVICE
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Languages
- Title: CUSTOMER SERVICE
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Representative
HEB
01.2024 - 05.2025
Baker/Package
Sams Club
09.2019 - 07.2023
CSM/Merchandiser
Walmart supercenter
06.2015 - 10.2017
Bank Teller
ACFCU
08.2013 - 09.2014
High school diploma -
Caprock High School