Sonia Burhan
Reno,NV
Overview
21
21
years of professional experience
1
1
Certification
Work History
Seasonal Retail Associate
Ulta Beauty
09.2022 - 12.2023
- Promptly acknowledged and warmly greeted each guest entering the store.
- Offered friendly, knowledgeable, and courteous service.
- Determined each guest’s needs and answered questions concerning products and services.
- Recommended additional and complementary products.
- Helped to eliminate and/or reduce potential theft of product.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
Group Services Representative
Hartford Insurance Group
04.2012 - 12.2014
- Managed a high-volume workload within a deadline-driven environment.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
West Corporation
01.2003 - 12.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor of Arts - Social Studies Education
Punjab University. Pakistan
Lahore. PakistanSkills
- Damaged goods processing
- Reliability
- Approachability
- Cash handling accuracy
- Verbal and written communication
Certification
Community Health Worker. Truckee Meadows Community College. 2025.
Timeline
Seasonal Retail Associate
Ulta Beauty
09.2022 - 12.2023
Group Services Representative
Hartford Insurance Group
04.2012 - 12.2014
Customer Service Agent
West Corporation
01.2003 - 12.2009
Bachelor of Arts - Social Studies Education
Punjab University. Pakistan