Sonia Byrd
Colorado Springs,CO
Summary
Resourceful and bilingual Finance Manager with over 7 years of experience in the automotive, hospitality, and retail industries. Proven ability to build strong client relationships, streamline operations, and exceed sales targets. Adept in communication, problem-solving, and cross-functional collaboration. Recognized for outstanding product knowledge and a strategic approach to customer satisfaction.
Overview
8
8
years of professional experience
Work History
Finance Manager
Alpine Buick GMC South
2023.06 - 2025.05
- - Assessed customer financial needs to offer tailored finance solutions
- - Maintained strong relationships with lenders to ensure smooth transactions
- - Ensured timely funding of all deals and processed loan, tag, and title documents efficiently
- - Streamlined internal processes to enhance team productivity and customer satisfaction
- - Participated in staff meetings to promote collaboration and continuous improvement
Sales Consultant
Alpine Buick GMC South
2020.07 - 2023.06
- - Built trust with customers through honest, personalized service
- - Collaborated across departments to ensure seamless buying experience
- - Consistently met or exceeded sales goals
- - Earned GM Mark of Excellence Award for product knowledge and performance
- - Engaged in continuous training to refine selling techniques
Service BDC Representative
Larry H. Miller Toyota
2019.11 - 2020.07
- - Scheduled service appointments and supported sales team operations
- - Maintained strong follow-up routines with customers
- - Demonstrated excellent phone communication and computer skills
- - Built rapport with clients to ensure return visits and satisfaction
Front Desk Associate
Holiday Inn Express & Suites
2018.01 - 2019.11
- - Greeted guests and managed check-ins, reservations, and payments
- - Handled guest complaints with professionalism and empathy
- - Provided front-line customer service in a high-traffic hospitality environment
Sales Representative
Cricket Wireless
2017.07 - 2018.01
- - Assisted customers with device and plan selections
- - Created upsell opportunities by analyzing customer needs
- - Delivered consistent support in a fast-paced retail setting
Skills
- - Communication & Interpersonal Skills
- - Strategic Planning
- - Bilingual (English & Spanish)
- - Automotive Industry Expertise
- - Organized & Detail-Oriented
- - Problem Solving
- - Loan Processing & Compliance
- - Sales & Customer Service
- Credit analysis
- Structuring contracts for max profitability
- Customer relationship development
Timeline
Finance Manager
Alpine Buick GMC South
2023.06 - 2025.05
Sales Consultant
Alpine Buick GMC South
2020.07 - 2023.06
Service BDC Representative
Larry H. Miller Toyota
2019.11 - 2020.07
Front Desk Associate
Holiday Inn Express & Suites
2018.01 - 2019.11
Sales Representative
Cricket Wireless
2017.07 - 2018.01