Sonia Chavarrias-Rubio
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Crocs
03.2021 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Cashier/Customer Service
Toys R Us
08.2017 - 06.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Bachelor of Science in Criminal Justice - Criminal Justice
Florida International University
Miami, FL05.2020
Associate Criminal Justice - Criminal Justice
Miami Dade College
Miami, FL05.2018
Skills
- Business Development
- Operations Oversight
- Loss Prevention
- Customer Relations
- Upselling and Cross Selling
- Hiring and Training
Timeline
Assistant Store Manager
Crocs
03.2021 - Current
Cashier/Customer Service
Toys R Us
08.2017 - 06.2018
Bachelor of Science in Criminal Justice - Criminal Justice
Florida International University
Associate Criminal Justice - Criminal Justice
Miami Dade College
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