Sonia Conde Martin

• Ensured seamless dining experiences with timely resolution of any service issues or guest complaints.
• Facilitated collaboration between front-of-house and back-of-house teams, resulting in smooth daily operations.
• Maintained everything stocked.
• Ensured that all customers request are being handled in a timely matter
• Followed up on any complaints to make sure everything is being handled correctly
• Filled in where needed as a server, and cashier.

The main thing we focused on at the players club is great customer service.

Signed up all new players and assisted those who simply needed a reprint.

Occasionally ran tournaments and or drawings.

Maintained all information up to date for our customers.

Assisted with issues as far as free play or comps.

• Answered phone calls, utilized professional writing in emails, and scheduled HISET and CASAS tests
• Additionally, assisted with updating job and resource boards.

• Trained new employees, maintained and stocked the store, managed employees schedules
• Led teams and trained new employees
• Deescalated turbulent situations.

• Assisted customers with their online accounts, water bills, and provided the customers with information they needed
• Collaborated with multiple departments to ensure the customers received the most up to date information and exemplary service.

• Responsible for closing the restaurant and counting all inventory
• Facilitated shift coverage and ensured new employees were properly trained on all duties
• Facilitated proper closing procedures.