Sonia Cruz
Austin
Summary
Dynamic Shift Manager at Wendy’s Fast Food with a strong focus on customer service and employee training. Successfully implemented training programs that enhanced team performance and operational efficiency. Expert in cash handling and decision-making, ensuring high food quality and satisfaction during peak hours while effectively managing inventory to minimize waste.
Overview
7
7
years of professional experience
Work History
Shift Manager
Wendy’s Fast Food
Austin, TX
01.2005 - 05.2012
- Supervised team during peak hours, ensuring efficient service and customer satisfaction.
- Implemented training programs for new staff, enhancing operational knowledge and performance.
- Monitored inventory levels, reducing waste through effective stock management .
- In charge of Food temperatures
- Ensure Food Quality
- Ensure that great customer service
Education
High School Diploma -
Del Valle
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Wendy’s Fast Food
01.2005 - 05.2012
High School Diploma -
Del Valle