Sonia Dick
Decatur,IL
Summary
Friendly yet professional reception tech. I started 11 years ago on the donor floor as a DST, worked as a phlebotomist for awhile before training in reception. I am now a trainer in reception and crosstrained as a DST.
Overview
11
11
years of professional experience
Work History
SR Reception Tech
CSL Plasma Behring
Decatur, IL
01.2011 - Current
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Train and oversee new hires
- Crosstrained as DST
Education
GED -
Stephen Decatur High School
Decatur, IL05.1987
Skills
- Computer Proficiency
- Visitor and Customer Relations
- Plasma Donation
- Positive Attitude and Energetic
- Visitor Screening
- Taking Vital Signs
- Screening Donors
Timeline
SR Reception Tech
CSL Plasma Behring
01.2011 - Current
GED -
Stephen Decatur High School