Overview
Work History
Education
Languages
Timeline
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Sonia Dixon

Seattle,WA

Overview

9
9
years of professional experience

Work History

Medical Records Coordinator

Trupanion
09.2021 - Current
  • Used goal setting, time management, and decision-making skills to surpass baseline and upgrade to Productivity Level 2 within four months of starting production and maintained accuracy higher than 97%.
  • Demonstrated resourcefulness by successfully completing MRS tasks utilizing SOGs and adapting quickly to frequent MRS updates.
  • Proactively sought out and utilized knowledge from senior colleagues to enhance skillsets.
  • Noted detailed progress notes regarding patient history from clinic and client communication.

Instructional Assistant

Lowell Elementary
04.2017 - 06.2018
  • Adapted to the needs of students to best serve their academic success by providing student support in classroom activities, assignments and/or materials and student transition periods.
  • Utilized my skills in social-emotional learning to create behavior intervention plans with confidential data collected systems to assist in social skills learning.

Veterinary Assistant

Banfield Pet Hospital
09.2015 - 04.2017
  • Provided excellent customer services to clinic clients through receptionist duties that included greeting customers, responding to business phone calls, and completing clerical task in fast-paced environment.
  • Responded to customer complaints and assisted in creating action plans to ensure their issue were resolved swiftly.
  • Communicated with clients about plans and cost for treatments over the phone and in person.
  • Maintained confidential records and assisted customers with access to their information.

Teacher Assistant

The Exploration Academy
10.2014 - 07.2015
  • Helped co-construct activities for students that were designed to enhance healthy emotional, social, intellectual, and physical development of children enrolled.
  • Assisted with answering parent concerns and implementing action plans.

Education

Master of Business Administration -

Texas A&M International University
Laredo, TX
05.2021

Bachelor of Arts - Psychology

Texas State University
San Marcos, TX
05.2013

Languages

Spanish
Native or Bilingual

Timeline

Medical Records Coordinator

Trupanion
09.2021 - Current

Instructional Assistant

Lowell Elementary
04.2017 - 06.2018

Veterinary Assistant

Banfield Pet Hospital
09.2015 - 04.2017

Teacher Assistant

The Exploration Academy
10.2014 - 07.2015

Master of Business Administration -

Texas A&M International University

Bachelor of Arts - Psychology

Texas State University

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Sonia Dixon