Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Hobbies and Interests
Timeline
Generic

Sonia Dobbins

Desert Hot Springs,CA

Summary

Experienced professional with over 20 years of delivering exceptional customer service across various industries. Proficient in efficiently resolving customer inquiries and complaints, leading to high satisfaction rates. Demonstrated ability to cultivate strong relationships with clients and colleagues, fostering a positive work environment. Seeking to utilize strong communication and problem-solving skills to provide outstanding service within a dynamic team setting.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Owner

Bubba's Powder Coating
10.2010 - 06.2025
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer inquiries, providing accurate information and effective solutions to enhance satisfaction.
  • Oversaw daily operations of powder coating facility, ensuring compliance with safety and quality standards.
  • Managed client relationships, providing exceptional service to drive repeat business and customer satisfaction.

Project Manager

Studio Waterman
10.2002 - 10.2005
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed project plans, timelines, and resource allocation strategies for multiple initiatives.
  • Led cross-functional teams to deliver projects on time and within budget.
  • Streamlined communication processes between departments, improving information flow and decision-making.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Server

Outback Steakhouse
10.1997 - 01.1999
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Trained new servers on menu knowledge and service standards.
  • Managed multiple tables efficiently, prioritizing guest needs during peak hours.
  • Delivered exceptional customer service, ensuring satisfaction and repeat business.

Education

General Studies

College of The Desert
Palm Desert, CA
02.2001

Skills

  • Customer Service

  • Customer Support

  • Client Engagement

  • Workplace conflict resolution

  • Employee relations and engagement

  • Operational efficiency management

  • Effective verbal communication

  • Recruitment and selection

  • Building professional connections

  • Business management

  • Project management

Certification

Heartsaver

First Aid CPR AED

Issue Date April 1, 2025

Exp April 1, 2027

#256019441148


Languages

Chinese (Cantonese)

Interests

  • Horseback Riding
  • Volunteering
  • Cooking

Hobbies and Interests

Enjoy horseback riding, playing tennis, traveling

Timeline

Owner

Bubba's Powder Coating
10.2010 - 06.2025

Project Manager

Studio Waterman
10.2002 - 10.2005

Server

Outback Steakhouse
10.1997 - 01.1999

General Studies

College of The Desert

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