Sonia Dominguez
Tucson,AZ
Summary
Healthcare professional with experience in registration, admissions, and insurance verification. Proficient in EMR systems and HIPAA-compliant documentation. Strong communication skills supporting accurate records and timely patient access.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Carondelet St. Joseph's Hospital
Tucson, Arizona
12.2023 - Current
- Reviewed insurance eligibility and benefit coverage for emergency and scheduled admissions, facilitating timely patient access to necessary care.
- Managed patient registration at Carondelet St. Joseph's Hospital, ensuring accuracy of demographic and insurance records to support smooth admissions.
- Processed patient signatures and admission paperwork in compliance with hospital and HIPAA requirements.
- Handled co-pay and payment collection at point of service, promoting efficient financial transactions and patient satisfaction.
Front Desk Coordinator
Southwest Shoulder Elbow and Hand Center
Tucson, Arizona
11.2021 - 11.2023
- Welcomed patients at Southwest Shoulder Elbow and Hand Center and provided friendly front desk support.
- Managed orthopedic appointment scheduling and kept provider calendars organized for clinic workflow.
- Checked insurance details and entered updated patient information into medical office systems.
- Collected copayments and handled patient forms to support smooth check-in and checkout process.
Barista Shift Supervisor
Starbucks
Tucson, Arizona
08.2019 - 12.2021
- Directed training for new baristas on beverage preparation, customer service standards, cash handling, and safety compliance to strengthen team readiness.
- Led barista shifts and daily café operations at Starbucks, maintaining service flow and quality standards across each shift.
- Addressed customer concerns to enhance service quality. and floor-level service issues to support stronger customer satisfaction.
- Delivered coffee, tea, and cold beverages during peak periods while maintaining speed and quality.
Education
Associate of Science -
Pima Community College
Tucson, AZ12-2018
High School Diploma -
Pantano High School
Tucson, AZ12-2014
Skills
- Patient intake and admissions
- Verification and authorization of insurance
- Proficient in EMR systems
- Understanding of medical terminology
- Coordination of patient care
- Adherence to HIPAA standards
- Reception oversight
- Communication skills
- Reception management
- Effective communication
Timeline
Patient Access Representative
Carondelet St. Joseph's Hospital
12.2023 - Current
Front Desk Coordinator
Southwest Shoulder Elbow and Hand Center
11.2021 - 11.2023
Barista Shift Supervisor
Starbucks
08.2019 - 12.2021
Associate of Science -
Pima Community College
High School Diploma -
Pantano High School