Sonia Driscoll
Colorado Springs,CO
Summary
Insurance Professional with significant experience and preparedness for this role. Demonstrates strong focus on team collaboration and achieving results, adapting smoothly to changing needs. Skilled in client relationship management, policy analysis, and effective communication. Known for reliability, integrity, and strategic problem-solving.
Overview
35
35
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA
Colorado Springs, CO
10.2024 - Current
- Developed customized insurance solutions to meet members' needs and enhance satisfaction.
- Educated members on policy coverage options and benefits, fostering informed decision-making.
- Mentored new-hire sales staff, enhancing team performance and product knowledge through Y-Cord sessions.
- Consistent target achievement—met and exceeded sales and quote targets and metrics.
- Team leadership: sales POC for the team, assisting in motivating and encouraging sales and morale.
- Delivered results made the Hundred Cub monthly.
- Exceptional customer service and satisfaction: 100% member satisfaction surveys for the year, and first winner of the MSAT award with the district's best YTD results.
- Provides a positive impact on team culture and results.
School Secretary
Aspen Valley High School ASD 20
Colorado Springs, CO
08.2023 - 03.2024
- Interacts and provides service to parents and students, keeps attendance and rosters, and serves as a liaison between the principal, students, parents, and teachers. Also works as the health assistant when necessary, is CPR certified, and is certified in diabetes first aid and epilepsy first aid. Works with multiple computer programs, including Microsoft Office, Infinite Campus, Workday, and Google Suite.
- Managed office communications and ensured timely responses to inquiries.
- Coordinated scheduling for faculty meetings and school events effectively.
- Maintained accurate student records using district management systems.
Lead Spouse/Key Spouse Mentor
USAF
Holloman AFB, NM
01.2015 - 06.2023
- Served as a Lead Spouse, Key Spouse, and Key Spouse Mentor in various states in the U.S., and three countries overseas for the United States Air Force.
- Led and organized community enrichment volunteer efforts and morale events around the base and the outside community; coordinated with other squadrons, town officials, and host-nation personnel. Provided mentorship and guidance for military spouses; maintained a social roster and served as the primary point of contact for issues and concerns. Organized and scheduled squadron and family events, and established family support programs during deployments. Served in multiple positions for the Officers' and Combined Spouses' Club board, including Membership Chair, Social Activities Chair, Vice President, and Advisor.
- Developed mentorship programs that promoted resilience and support networks.
- Coordinated resources for family readiness, improving access to essential services.
Receptionist/Attendance Secretary
Holloman Elementary School
Holloman AFB, NM
08.2021 - 01.2023
- First point of contact for HES, screens incoming calls, takes reliable messages, and routes to appropriate staff. Responsible for conducting and recording attendance, and checking students in and out of the building. Drafted and sent letters for truancy, awards and grades. Aided administration with clerical duties, such as maintaining calendar, taking memos and dictations, scheduling meetings. Coordinated with advertising and public relation agencies. Used multiple types of software, including PowerSchool, Google suite and Microsoft Office.
Server/Bartender/Assistant Manager
Flying Saucer Draught Emporium
Columbia, SC
02.2004 - 12.2005
- Trained in Beer Education, supervised, managed and trained employees. Provided customer service for hundreds of customers daily by greeting, ensuring needs were met, and strived to exceed expectations. Answered questions about multiple types of beers, upsold products. Coordinated schedules for all aspects of the restaurant staff. Ordered and conducted inventory, prepared nightly closing reports. Assisted with the preparation, quality control and serving of food and beverages.
Bar Manager/Head Bartender, Server, Manager
The Hornet
Denver, CO
07.1996 - 12.2003
- Worked as Server, Bartender, Manager, Bar Manager. Created work schedules, took inventory, created menus. Interviewed and trained new staff. Organized and managed stock and supplies. Open and closed restaurant. Worked directly with food and beverage sales representatives to order liquor, beer and wine, as well as soft drinks and mixers, and food products. Coordinated with multiple agencies for marketing strategies and advertising.
Zookeeper and Public Relations
Columbian Park Zoo
Lafayette, IN
06.1991 - 06.1993
- Maintained cleanliness of animal enclosures, ensured well-being of animals. Prepared the diets for all animals in the zoo's collection, based on their individual dietary needs. Provided education, mentorship and training for new employees. Organized large and small group presentations, assisted with events such as private showings, outreach programs, tours and fundraisers. Assisted Veterinarians in a variety of medical treatments and procedures, and administered medications. Designed, created and implemented enrichment for a variety of animals to help maintain their quality of life and improve their physical health and conditioning.
Education
Biological Anthropology - Primates and Biology, Women's Studies and Literature
Purdue University
West Lafayette, IN12.1994
Skills
- Microsoft Office, Google suite
- Organization
- Client relationship building
- Follow-up skills
- Licensed insurance agent
- Insurance sales
- Product knowledge
- Customer retention
- Rapport building
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Licensed Insurance Sales Professional
USAA
10.2024 - Current
School Secretary
Aspen Valley High School ASD 20
08.2023 - 03.2024
Receptionist/Attendance Secretary
Holloman Elementary School
08.2021 - 01.2023
Lead Spouse/Key Spouse Mentor
USAF
01.2015 - 06.2023
Server/Bartender/Assistant Manager
Flying Saucer Draught Emporium
02.2004 - 12.2005
Bar Manager/Head Bartender, Server, Manager
The Hornet
07.1996 - 12.2003
Zookeeper and Public Relations
Columbian Park Zoo
06.1991 - 06.1993
Biological Anthropology - Primates and Biology, Women's Studies and Literature
Purdue University