Sonia Encinas
Surprise,AZ
Summary
Experienced in developing marketing strategies that enhance brand awareness and customer loyalty, with a focus on effective communication and relationship management. Collaborated with cross-functional teams to implement sales initiatives, ensuring customer satisfaction through proactive issue resolution and engagement. Managed digital content creation and photo editing workflows, preparing images for printing by adjusting technical specifications to meet quality standards. Established strong relationships with suppliers and vendors to ensure service delivery aligns with operational goals.
Overview
22
22
years of professional experience
2002
2002
years of post-secondary education
Work History
Inside Sales Marketing Representative
Poshmark
Avondale, Arizona
05.2019 - 06.2022
- Developed marketing strategies to promote brand awareness and customer loyalty.
- Collaborated with cross-functional teams to enhance sales initiatives and promotional campaigns.
- Managed customer inquiries and resolved issues to ensure satisfaction and retention.
- Established strong working relationships with suppliers and vendors to ensure quality service delivery.
- Assisted in creating content for digital marketing campaigns such as emails, webpages.
- Created and maintained relationships with existing customers through proactive outreach activities.
- Developed and implemented effective sales strategies to increase customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Expedited customer orders for quick delivery and to promote satisfaction.
Photography Editor
Photography Club
Phoenix, Arizona
04.2000 - 01.2001
- Edited and enhanced images for club events and member portfolios.
- Coordinated photo submissions for club exhibitions and contests.
- Managed digital asset library to organize and archive club photographs.
- Developed photo editing workflows using industry-standard software tools.
- Prepared images for printing by adjusting color, contrast, brightness, exposure and cropping as needed.
- Managed inventory of cameras, lenses, lighting equipment and other supplies.
- Coordinated with photographers to ensure desired results were achieved.
- Organized, edited and managed digital images according to client specifications.
Education
Estrella Community College
Avondale, AZSkills
- Sales strategy
- Content creation
- Social media outreach
- Market research
Languages
Spanish
Native/ Bilingual
Timeline
Inside Sales Marketing Representative
Poshmark
05.2019 - 06.2022
Photography Editor
Photography Club
04.2000 - 01.2001
Estrella Community College