Sonia Estevez Gonzalez
Saint Petersburg,FL
Summary
Dynamic customer service professional with proven problem-solving skills at Id Logistics. Recognized for enhancing customer satisfaction and maintaining meticulous records. Proficient in data entry and team collaboration, consistently delivering results in high-pressure environments.Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Id Logistics
05.2023 - 12.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier Team Lead
TRD
02.2020 - 03.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Cashier
Caracol
01.2016 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor of Arts -
University Felix Varela
Villa Clara Cuba05-2012
High School Diploma -
Jose Marti
Villa Clara Cuba05-2009
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Computer proficiency
- Data entry
- Team collaboration
- Scheduling
- Payment processing
- Order processing
- Dispute resolution
- Spreadsheets
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Customer Service Representative
Id Logistics
05.2023 - 12.2024
Cashier Team Lead
TRD
02.2020 - 03.2023
Cashier
Caracol
01.2016 - 02.2020
Bachelor of Arts -
University Felix Varela
High School Diploma -
Jose Marti
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