Sonia Freire
Houston,TX
Summary
With 17 years at CDS Delivery Services, I've honed exceptional client relationship management and route planning skills, ensuring timely deliveries and customer satisfaction. My ability to resolve complaints and maintain positive client interactions highlights my strong communication skills and positive attitude, making me a reliable asset in any customer-focused role.
Overview
17
17
years of professional experience
Work History
Delivery Driver
Cds Delivery Service
Houston, TX
02.2008 - Current
- Delivered goods to customers with a strong focus on providing excellent customer service, ensuring satisfaction through timely and professional interactions.
- Built and maintained positive relationships with customers by addressing inquiries, resolving issues, and handling special delivery requests with a friendly, courteous demeanor.
- Ensured all deliveries were accurate and arrived in perfect condition, verifying orders before leaving the warehouse and with customers upon arrival.
- Actively listened to customer concerns and offered solutions, maintaining a high level of customer loyalty and retention.
- Delivered personalized service by adjusting delivery times when needed and offering assistance with setup or product inquiries.
- Communicated effectively with dispatch and customer service teams to resolve any delivery challenges, ensuring a smooth customer experience.
- Maintained a professional, respectful attitude with all customers, enhancing the company’s reputation for reliability and quality service.
- Handled customer feedback and complaints in a calm and solution-focused manner, ensuring customer issues were resolved promptly and professionally.
Education
High School Diploma -
LICEO 30 CAGANCHA
Montevideo Uruguay11-1996
Skills
- Verbal and written communication skills
- Problem-solving
- Empathy and patience
- Client relationship management
- Teamwork and collaboration
- Positive attitude
- Order verification
- Route planning
- Safe driver training
References
- James Delgado: (832) 428-2498, Manager of store
- Blanca Ramirez: (832) 244-7696, Dispatcher of store
Timeline
Delivery Driver
Cds Delivery Service
02.2008 - Current
High School Diploma -
LICEO 30 CAGANCHA
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